Front Desk Receptionist (New Patient Outreach)

Full Job Description

Front Desk Receptionist (New Patient Outreach)Who we are: We are a group of the best therapists (and non-therapists), working daily to sharpen our skills and answer the call to those in need. Helping people suffering from pain, injuries, and disabilities to be more active, mobile, and all-around the best version of themselves...More specifically, we are a Physical, and Acupuncture Rehab Agency with a special focus on helping people with Neurological Conditions (dizziness and balance), and we are the BEST at what we do! We’re headquartered in Elizabeth, New Jersey with 2 locations throughout New Jersey. We have a quickly growing team of almost 8-10 rock stars (most local and 1 VAs from around the globe), all committed to working hard to make sure our clients are successful. We’re looking for other highly motivated and driven people who want to grow and make an impact. Is that you?!

What we’re looking for: We need a Remote Front Desk (or New Patient Appointment Scheduler)This is a remote (work-from-home) position. Front Desk Receptionists need to speak very clearly, convert warm leads into patients, go "off-script" when needed, handle objections, schedule patients in our software, and complete daily checklists and tasks. This unique mix of right brain (client relationship building and management) and left brain (data analysis, daily checklists/tasks, and software management) skills makes front desk receptionists very special people. They are the lifeblood of our organization and we’re looking to find more wonderful team members who can help us grow!

Our mission statement is to treat Hispanic Patients within our Elizabeth Location! We are committed to helping this community from Mexico, Central and South America!

Job Responsibilities

Job Responsibilities:-

Make outbound sales calls to prospective patients to introduce our physical therapy services- Schedule appointments for patients to meet with our physical therapists-

Use our CRM system to track and manage patient information and appointments-

Communicate with patients via phone and email to confirm appointments and provide additional information-

Collaborate with the marketing team to develop and implement new sales strategies-

Meet and exceed weekly and monthly sales targets and goals

Job Requirements

Job Requirements:- Excellent verbal communication skills- Must be available during New York City Hours- High school diploma or equivalent required, college degree preferred- 3+ years of experience in outbound sales, preferably in healthcare or related field- Proficient in using customer relationship management (CRM) software- Ability to work independently and as part of a team- Strong organizational and time management skills- Ability to multitask and handle multiple priorities in a fast-paced environment- Availability to work flexible hours, including evenings and weekends- Passion for helping patients and promoting physical therapy services

Skills Required

• Google Analytics - Beginner
• Sales - Intermediate
• CRM - Beginner

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