Front Desk Virtual Receptionist and Assistant for Medical Office in Los Angeles USA

Full Job Description

We are a boutique medical practice in Los Angeles, US, specializing in hormones, weight loss, and gut health. We are seeking a virtual front desk assistant with experience working remotely. Our customers are 100% US-based, and your proficiency in English should be fluent or native.

• Schedule: Monday to Friday, 9:30 AM to 6:00 PM (30-minute midday break)

The front desk assistant is responsible for the following:

For monitoring and responding to various communication channels:

• Text messages
• Faxes
• Phone calls/voicemails
• Emails
• Prescription refills
• Outstanding issues are summarized and tracked on Google Drive.

You will schedule patients for four providers, including a doctor, two health coaches, and a nurse.

Job Responsibilities

New Patient Restrictions & Approval Process:

PerrinMD specializes in specific services:

• Hormones for men and women. We do not see female hormone patients under 35 and no PCOS patients.
• Weight Loss
• Gut Health
• Regenerative/stem cell medicine
• Any potential new patient who wants to book for services not listed above must be approved by Dr. Perrin.

Record Keeping and Tracking:

• The "TO DO TEAMWORK" spreadsheet in Google Drive serves as the central location for tracking:
• Outstanding issues from communication channels (Klara, faxes, phone, emails, prescription refills).
• Longer schedule changes (cancellations/rescheduling over four weeks out).
• Dr. Perrin will review the spreadsheet daily.

Prescription Refills:

• You must confirm the pharmacy, the name of the med, and the dose.
• You must also go back to the prior encounter note to ensure that the dose matches what was recommended.

Supplements Refills / Shipments:

• Add the patient’s name and the supplement that needs to be shipped. Confirm the shipping address.

Job Requirements

• Fluent English speaker with a professional and pleasant phone demeanor
• Reliable internet access
• Adherence to health record privacy rules
• Moderate proficiency in emailing, texting, and answering calls
• Proficiency with word processing and spreadsheet software
• Familiarity with electronic medical records (EMR) systems
• Reliable internet connection and computer equipment
• The ability to provide the absolute best customer service experience to our clients
• The most important aspects of the job are timely coordination and communication

Skills Required

• Admin Support - Expert
• Phone Support - Expert
• Email Management - Expert
• Zoom - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..