Guest Experience Agent

Full Job Description

As a Short-Term Rental Guest Experience Agent, you will be responsible for managing customer interactions, addressing inquiries, and ensuring a smooth rental experience for our clients. You will also communicate with vendors, manage listings, claims and review responses.

Job Responsibilities

Provide exceptional customer service to guests before, during, and after their stay

Handle guest communications and resolve any issues that may arise

Manage property listings across various platforms

Communicate with cleaning vendors and coordinate cleaning schedules

Handle vendor communications and build strong relationships with external partners

Assist in the development and implementation of pricing strategies

Make executive decisions to ensure the efficient operation of our rental properties

Use tools such as Slack, Hostaway, Breezeway, WhatsApp and Notion to manage tasks and communicate with team members

Job Requirements

Previous experience in a customer service role, preferably in the short-term rental or hospitality industry

Strong communication skills, both written and verbal

Ability to handle advanced tasks and make executive decisions

Experience with property management tools such as Hostaway and Breezeway

Ability to work weekends and adapt to a flexible schedule

Strong organizational skills and attention to detail

A proactive and positive attitude towards problem-solving

Strong English (written and spoken)

Skills Required

• Customer Support - Intermediate

Attachments

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