PART TIME Weekend Customer Service Representative

Full Job Description

Company: Storage Bright

Location: Remote

Working Hours: Saturday and Sunday 8am to 5pm central standard time

Job Type: Part-time

Storage Bright is a self-storage company that provides storage solutions to businesses and individuals. We are looking for a dedicated Virtual Customer Service Agent to join our team on weekends. As a Virtual Customer Service Agent, you will be responsible for answering phone calls and emails, taking payments, leasing units, and providing excellent customer service to our customers.

Responsibilities:

• Answer incoming calls and emails from customers and provide them with information about our storage facilities, pricing, and availability.
• Assist customers with leasing units and taking payments over the phone or online.
• Resolve customer complaints and issues in a timely and professional manner.
• Keep accurate records of customer interactions and transactions in our database.
• Provide customers with outstanding customer service and ensure that their needs are met.

Requirements:

• High school diploma or equivalent.
• At least one year of customer service experience, preferably in a call center or virtual environment.
• Strong communication and interpersonal skills.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Proficiency in using computers and software applications, including Microsoft Office and customer relationship management (CRM) systems.
• Ability to work independently and efficiently under minimal supervision.
• Availability to work on weekends (Saturday and Sunday) from 8am to 5pm central standard time.

If you are a highly motivated and customer-focused individual who enjoys working in a fast-paced environment, then we encourage you to apply for this exciting opportunity to join our team at Storage Bright.

PLEASE INCLUDE A VIDEO RECORDING OR AUDIO TRANSCRIPTION TO HAVE A HIGHER PROBABILITY OF BEING CONSIDERED FOR THIS POSITION. 

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Phone Support - Intermediate
• Email Management - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..