Patient Onboarding Specialist

Full Job Description

We’re looking for someone to join our growing healthcare team at FoodMarble. In this role, you’ll support the onboarding of new patients and be a key point of contact for both customers and clinicians.

You’ll help guide patients through the setup process, communicating via SMS, email, and phone, and you’ll respond to inbound queries from clinicians, researchers, and patients — making sure they get timely, accurate, and empathetic support.

While our current team is based in Ireland, most of our customers are in the US. That’s why we’re looking to add team members in US-aligned time zones to ensure we can provide even more responsive support to our customers.

If you enjoy helping people, have strong communication skills, and are excited about working at the intersection of digital health and patient care, we’d love to hear from you.

Job Responsibilities

We take pride in providing exceptional support to our customers — that means listening carefully, responding promptly, and always aiming to be helpful and clear.

Here’s what matters most in this role:

1. Strong written English – clear, friendly, and relatable writing.
2. Excellent English comprehension – both written and spoken.
3. Confident spoken English – able to support patients clearly over the phone.
4. Healthcare/science interest – understanding of the human body is a big plus.
5. Tech-savvy – comfortable using tools like Gmail, Zoom, Slack, Dropbox, and CRMs.
6. Brand ambassador – someone who believes in our mission and shares it.
7. Well-organized – strong time management and follow-through.
8. Spanish language skills – a bonus, not required, but helpful for US-based customers.

What You’ll Be Doing

• Supporting new patients via SMS, email, and phone.
• Answering healthcare-related questions from patients, clinicians, and researchers.
• Escalating complex queries to the right team members.
• Spotting trends in customer feedback and flagging emerging issues.
• Sharing insights with the product team to help improve our offering.

Job Requirements

We’re looking for someone in a timezone close to PST with some weekend availability (limited hours) — we pay extra for weekend shifts.

If you enjoy speaking with people, think well on your feet, and are comfortable using technology, this is the role for you. Many calls will be with older patients, so patience and clear communication are key

Skills Required

• Customer Support - Intermediate
• Email Support - Intermediate
• Cold Calling - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..