Performance Operations Manager

Full Job Description

We're looking for a highly motivated and results-oriented Performance Operations Manager to join our dynamic team. This pivotal role is responsible for optimizing our operational processes to drive efficiency, enhance productivity, and achieve key performance indicators (KPIs) across our organization. The ideal candidate will possess a strong analytical mindset, exceptional leadership skills, and a proven track record of implementing operational improvements that deliver measurable business impact.

WARNINGS:

·        NO TEMPORARY workers.

·        NO working for another company at the same time.

·        NO hiring subs to do what we hired you to do.

·        We terminate immediately due to these violations.

·        Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing offsite management.

Core Values we expect team members to remember:

·        Trust.

·        Transparency.

·        Go Getter.

Job Responsibilities

• Lead Operational Excellence: Drive initiatives to streamline workflows, reduce waste, and improve overall operational efficiency across all departments.
• Performance Monitoring & Analysis: Develop, track, and report on key operational KPIs and metrics. Analyze performance data to identify trends, root causes of issues, and areas for improvement.
• Process Optimization: Design, implement, and refine operational processes using various continuous improvement frameworks.
• Team Leadership & Development: Mentor and lead operations teams, fostering a culture of accountability, continuous learning, and high performance.
• Stakeholder Alignment: Work closely with sales, marketing, and finance teams to ensure operational strategies align with overall business objectives and customer needs.
• Problem Solving: Proactively identify operational bottlenecks and challenges, developing and executing effective solutions.

Job Requirements

• Master's degree preferred.
• 5+ years of progressive experience in an operations management role, with a strong focus on performance improvement.
• Proven experience in leading and implementing process improvement initiatives.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Skills Required

• Project Management - Intermediate

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