Phone Operator / Admin

Full Job Description

The Virtual Operator & Administrative Assistant will be responsible for managing a variety of administrative tasks while answering multiple phone lines. This role requires excellent organizational skills, strong communication abilities, and a detail-oriented approach to handling day-to-day responsibilities and ability to speak in a clear and professional manner. A professional appearance is a must when meeting with our agents virtually.

Job Responsibilities

Virtual Operator Duties:

- Manage Communication: Handle inbound and outbound calls, ensuring that inquiries are addressed promptly and professionally.

- Call Routing: Direct calls to the appropriate departments or individuals, ensuring efficient and accurate call handling.

- Message Management: Record and relay messages accurately, maintaining clear and effective communication with team members and clients.

- Customer Interaction: Provide exceptional customer service over the phone, addressing questions, concerns, and requests as needed as well as over Zoom or Google Meet.

Administrative Assistant Duties:

- Assist Operations manager with sending event notices to agents, scheduling events and calendaring them, and making outbound calls to confirm RSVPs.

- Data Entry: Input and maintain accurate records in various systems, including CRM and other databases.

- Document Preparation: Prepare and format documents, reports, and presentations as required.

- Administrative Support: Assist with various administrative tasks as needed.

Job Requirements

-Proven experience as a virtual operator, administrative assistant, or in a similar role.

-Excellent verbal and written communication skills in English.

-Proficiency with virtual communication tools (e.g., VoIP, video conferencing) and office software (e.g.Google Workspace).

-Strong organizational skills and the ability to multitask effectively.

-High attention to detail and accuracy.

-Reliable internet connection and a quiet, professional workspace.

-Experience with moderate volume of inbound and outbound calls

Skills Required

• Desktop Applications - Intermediate
• Phone Support - Intermediate

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