Phone Receptionist

Full Job Description

Please read before applying. This is a position that requires previous job experience as well as being fully Bilingual in Spanish/English (Read, Write and Speak)

Requirements: Must be able to read, write and speak in grammatically correct English (fluently) and Spanish. Reasonable accommodations can be made for disabled applicants. Minimum of 6 months of experience in customer service or phone reception work required.

To Apply: Please send cover letter and resume for immediate consideration. 

Job Type: Full-time, Remote

Growth: There is always room for growth at our company for serious team players. We try to always promote from within.

Pay: USD $150 per week, paid biweekly

You must be reliable, punctual, have a great attitude and able to start within a couple of weeks. Must be willing to submit to background checks and other screenings.

Professionalism: A dedication to your own personal growth and the growth of your team is essential to the success of this position. This position deals with people going through lawsuits due to injury from work - empathy and caring for your fellow human beings is essential to the success of the position. Must be accountable, responsible and take ownership over their work and the quality of their work. Must be willing to learn new things - or old things in a new way. Must have a great attitude and be a positive person at all times. 

The Basic Job Duties of the position are as follows:

• Answering a VOIP phone system for a US law firm in English and Spanish
• Excellent customer service skills and professionalism 
• Forwarding phone calls 
• Communicating with team members and coworkers using Teams and Office 365
• Scheduling online appointments and recording messages
• Drafting emails 

Our receptionists spend most of their day on the phones and interacting with clients, insurance adjusters, defense attorneys, and court personnel. The bullet point list above is not intended to be an exhaustive list of activities and duties of the position.

Pacific Workers' was named as one of the 100 fastest growing companies in the Bay Area, in the top 5000 Fastest growing companies in the U.S. and number 36 on the list of fastest growing law firms in the country! Recently nominated for Inc. Magazine Best Workplaces in America.

Pacific Workers' represents Injured Workers from our community in their fight for Workers' Compensation benefits. We represent the people from our great community that keep our city moving - firefighters and first responders, health-care workers, police officers, construction workers, etc. We are the Industry Leader in Northern California in Client Service, constantly innovating and coming up with new ways to serve our clients better and more effectively through technology and other advances.

We have grown from 4 people to over 50 in just over 5 years! We opened a second office in Concord in 2019 and are in the process of opening new offices in Stockton and Sacramento this year. We plan to continue our dramatic growth into the future. We can only do that with a team of dedicated professionals that share our desire to grow both personally and professionally.

Want to be a part of amazing growth and work for a great company with great people and a great vision?

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

Attachments

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