Property Management Virtual Assistant

Full Job Description

APPLICANTS WITHOUT PROPERTY MANAGMENT EXPIERENCE WILL NOT BE CONSIDERED

This role will work directly with the portfolio property manager as he carries out the day-to-day management of the company’s rental property & fix & flip businesses. The Virtual Assistant will be responsible for managing financial matters, coordinating maintenance work, drafting leases, and preparing performance reports. The Virtual Assistant will often have the initial & frequent contact with our tenants, managing the daily operations of properties, advertise vacant properties, and handle tenant relations.

Personality Characteristics:

• Ability to work independently

• Confident

• Go Getter

• Responsible

• Passionate

• Self Disciplined

• Willingness To Get Uncomfortable

• Professional Appearance/Demeanor

• Voracious Learner

• Positive Attitude

Job Responsibilities

Major Responsibility: Property Management

• Manage stabilized / existing rental portfolio of ~100 rental units ranging from commercial, MF & SFR’s; marketing, leasing, assigning work orders to vendors. Improve the use of operations wherever possible. (Our current structure is Appfolio & Google Drive.)

• Respond to tenant inquiries and concerns via email, chat, or phone in a prompt and professional manner.

• Assist with the screening and processing of rental applications, including conducting background and credit checks.

• Coordinate lease agreements, including preparing and reviewing contracts, ensuring accuracy, and obtaining necessary signatures.

• Maintain accurate and up-to-date records of tenant information, lease agreements, rent payments, and property maintenance requests.

• Schedule property viewings, inspections, and maintenance appointments, coordinating with tenants, vendors, and property owners.

• Assist with rent collection and financial recordkeeping, including tracking rental payments, sending reminders, and preparing monthly reports.

• Manage property listings on various online platforms and assist with marketing efforts to attract potential tenants.

• Assist in resolving tenant disputes or complaints, working closely with property managers to ensure timely and satisfactory resolutions.

• Conduct market research and assist with competitive analysis to support property pricing and marketing strategies.

• Perform general administrative tasks such as filing, data entry, and document management.

• Manage utility billing organization for portfolio

• Create MLS listing drafts for “for sale” properties that owner’s will list themselves

• Accounting coding in Google spreadsheets weekly

• Reconcile Appfolio, Home Depot, & other regular payables / receivables monthly

• Communicate with third party bookkeeping firm monthly for edits & clarity

Job Requirements

Minimum Skills & Qualifications:

• 3+ years of real estate or construction related experience

• Advanced knowledge of Appfolio software 

• Intermediate to advanced excel/spreadsheet knowledge

• Extremely strong communication & relationship building skills

Qualifications:

• 3+ years of property management experience

• 2+ years of customer service

• 2+ years of leasing & marketing real estate

• 2+ years managing others

Skills Required

• Administration - Intermediate

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