Remote Intake and Sales Specialist – Immigration Law (Spanish-English Bilingual)

Full Job Description

Company Overview

At Tingen Law, we believe every client deserves a superior client experience. We specialize in immigration law and serve a diverse, primarily Spanish-speaking clientele. As we grow, we’re looking for a Remote Intake and Sales Specialist who will be the first point of contact for potential clients—someone who not only listens with empathy but also guides with purpose, helping determine fit and offering real solutions.

Role Summary

This role is a hybrid of intake and sales, ideal for someone who thrives on meaningful conversations. You’ll be responsible for qualifying leads, identifying legal needs using the SPIN selling method, and either transitioning the lead to our legal team or offering an alternative support product when we’re not the right fit. You'll also occasionally assist with customer service inquiries.

Job Responsibilities

• Key Responsibilities
• Lead Qualification & Conversion
• Serve as the first voice a lead hears when they reach out to us.
• Apply SPIN Selling techniques to uncover client needs, pain points, and legal goals.
• Determine whether the firm can offer legal representation; if not, recommend our paid support product
• Guide clients through the intake process with warmth, efficiency, and clarity.
• Sales-Focused Communication
• Build rapport and trust with prospective clients.
• Clearly explain our firm’s services and value proposition.
• Convert qualified leads into paying clients through confident and empathetic dialogue.
• Client Service (Occasional)
• Respond to occasional customer service calls from current clients with professionalism.
• Support administrative tasks related to lead intake, including payment setup and CRM updates.

Job Requirements

Required Qualifications

• Bilingual proficiency in Spanish and English.
• At least 1 year of experience in legal intake, sales, or customer service (preferably immigration law).
• Strong grasp of the SPIN Selling technique or willingness to be trained.
• Tech-savvy and able to manage virtual tools
• Clear, professional, and empathetic communication style
• Self-motivated, organized, and capable of working independently.

Skills Required

• Admin Support - Intermediate
• Phone Support - Intermediate
• Sales - Intermediate
• Customer Service - Intermediate

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