Remote Patient Care Coordinator

Full Job Description

This is a full-time Remote Medical Virtual Assistant role, supporting a U.S. medical practice. You are the first voice patients hear and the steady hand that keeps the clinic moving. The doctor and the team rely on you every day to make sure our schedule stays organized, patients feel prepared, and no-shows are kept to a minimum. You will handle scheduling, confirmations, patient intake, reminders, prescription refills, and coordination with surgery centers. You will also update records, check insurance details through tools like Availity, and follow up quickly when a patient has not confirmed or misses an appointment. Your work is the backbone of the clinic’s flow. When you keep patients informed and the calendar full, the doctor can focus on care, the team can stay ahead, and patients walk in feeling supported and ready. This role matters, and you will be trusted with responsibilities that make a real difference every single day.

Job Responsibilities

What We’re Looking For

A reliable and proactive Spanish-speaking Virtual Assistant who will help keep our clinic running smoothly. Your role will be to:

• Manage the clinic schedule by booking, confirming, and adjusting appointments
• Proactively prevent no-shows by sending reminders, preparing patients for their visit, and calling those who have not confirmed
• Follow up immediately with patients who miss an appointment and help rebook them
• Handle patient intake and ensure records are accurate before each visit
• Check insurance eligibility and update patient information
• Support surgery scheduling, prescription refills, and basic claims follow up
• Use the clinic’s EMR and communication tools to keep information organized
• Work with the doctor and team to resolve small issues independently

Job Requirements

The Ideal Candidate:

We are looking for someone with:

• Experience as a medical virtual assistant, scheduler, or healthcare admin
• Strong communication skills in English and Spanish
• Comfortable speaking with anxious, confused, or elderly patients
• Excellent attention to detail in scheduling and documentation
• Ability to work independently and stay focused without supervision
• Strong organizational and multitasking skills
• Professional and friendly phone etiquette
• Ability to learn new tools quickly
• Reliable internet connection and a quiet workspace

Technical Tools

• Familiarity with EMRs such as Advanced MD, DrChrono, DrSoft, or NexTech
• Ability to use Availity for insurance verification
• Experience with Google Workspace
• Experience with or willingness to learn GoHighLevel for automation, messaging, and pipeline management
• Comfortable using VPN tools
• Able to use time-tracking tools if required

Make Sure You’re Comfortable With:

• Remote work. This is fully work from home.
• Speaking with patients who may feel nervous or frustrated.
• Being trusted to move tasks forward without reminders.
• High accuracy in scheduling, documentation, and intake.
• A 60-day paid trial period for both sides to confirm a strong fit.
• Healthcare background or BPO healthcare experience preferred
• HIPAA training or certification is a plus

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• Cold Calling - Intermediate
• Sales & Negotiation - Intermediate

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