Sales Operations Manager

Full Job Description

We are looking for a highly analytical and strategic Sales Operations Manager to support our sales team by optimizing processes, improving efficiency, and driving revenue growth.

This role will be responsible for managing sales operations, analyzing performance metrics, and ensuring that our sales team has the tools and insights they need to succeed.

As part of the LunaJoy team, you will play a vital role in directly contributing to the support of one million women's mental health journeys through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Job Responsibilities

Key Responsibilities:   

Sales Process Optimization

Develop, refine, and streamline sales processes to improve efficiency.

Ensure alignment between sales, marketing, and customer success teams.

Implement best practices for pipeline management and forecasting.

Sales Analytics & Reporting

Monitor and analyze key sales performance metrics (e.g., conversion rates, revenue growth, sales cycle length).

Generate reports and dashboards to provide actionable insights for leadership.

Conduct data-driven decision-making to identify opportunities for improvement.

CRM & Tools Management

Oversee the implementation and maintenance of CRM systems (e.g., Salesforce, HubSpot, Go High Level).

Ensure data integrity and consistency within sales tools.

Identify and integrate new technologies to enhance sales operations.

Sales Enablement & Training

Provide training on sales tools, processes, and best practices.

Collaborate with the sales team to ensure they have the necessary resources to close deals.

Work with leadership to develop sales incentive programs and compensation structures.

Forecasting & Planning

Support leadership with sales forecasting and strategic planning.

Work closely with finance to align revenue projections with business goals.

Identify trends and insights to help refine go-to-market strategies.

Job Requirements

Bachelor’s degree in Business, Marketing, or a related field.

3+ years of experience in sales operations, revenue operations, or a related role.

Strong proficiency in CRM tools (e.g., Salesforce, HubSpot, Go High Level, Zoho).

Excellent data analysis and reporting skills (Excel, SQL, BI tools like Tableau, Looker, or similar).

Strong understanding of sales processes, pipeline management, and forecasting.

Exceptional problem-solving skills with a strategic mindset.

Ability to work cross-functionally and collaborate with multiple departments.

Strong communication and leadership skills.

Experience with Go High Level (GHL) is required.

Ability to thrive in a fast-paced, mission-driven startup environment.

Skills Required

• Lead Generation - Expert
• Sales - Expert
• Email Outreach - Expert
• Sales & Negotiation - Expert

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