Systems & Process Leader

Full Job Description

NexGenX is at the forefront of transforming small businesses by optimizing operations, streamlining processes, and implementing cutting-edge automation solutions.

As our Chief Operations Consultant, you'll be the driving force behind our mission to empower Main Street entrepreneurs with scalable, efficient business models. You'll be employee number one, leading the charge in analyzing, redesigning, and automating business processes to enhance efficiency and foster sustainable growth.

Job Responsibilities

Responsibilities:

·        Lead the development and execution of our consultancy's operational excellence and automation services.

·        Conduct in-depth business process analyses across a variety of small business sectors.

·        Design and implement scalable and efficient workflow solutions, leveraging low-code automation tools.

·        Build and maintain strong client relationships, understanding their unique challenges and tailoring solutions to their needs.

·        Stay ahead of industry trends in operational efficiency and business process automation to continuously improve our service offerings.

·        Perform comprehensive process audits to identify inefficiencies and areas for improvement within client businesses.

·        Develop and execute customized strategies for process optimization, systemization, and automation.

·        Oversee the implementation of low-code platforms and other automation tools to streamline client operations.

·        Create detailed process documentation and conduct training sessions for clients to ensure the sustainability of implemented solutions.

·        Provide ongoing support and advice to clients, fostering long-term partnerships and ensuring the continuous improvement of their operations.

Accountability:

·        Delivering measurable improvements in client operational efficiency and productivity.

·        Ensuring high levels of client satisfaction and retention through effective solution implementation and follow-up.

·        Contributing to the growth and reputation of NexGenX through exemplary service delivery and thought leadership in the field of operational excellence.

Job Requirements

Qualifications:

·        Proven experience in business process consulting, operational improvement, and automation.

·        Strong understanding of low-code automation platforms and their application in streamlining business processes.

·        Exceptional analytical, problem-solving, and project management skills.

·        Excellent communication and interpersonal skills, with the ability to engage effectively with small business owners and entrepreneurs.

·        A self-starter with a hands-on approach, ready to build and grow with a dynamic startup.

Skills Required

• Business Analysis - Intermediate

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