Virtual Assistant, Admin, and Cold Caller

Full Job Description

This role supports the daily operations of Lien Rides by managing client communication, coordinating ride requests, and helping grow our business. The specialist works closely with attorneys, case managers, transportation partners, and the internal operations team. The position includes answering live chats, phone calls, processing ride requests received by email, performing outbound outreach to develop new business, and creating social media content to strengthen our brand presence.

Job Responsibilities

Respond to live chat inquiries from law firms and clients.

Answer incoming phone calls and provide helpful, accurate support.

Review incoming emails and schedule rides promptly and correctly.

Make outbound phone calls to attorneys, case managers, and partners to generate new business.

Create and publish social media posts across relevant platforms.

Maintain organized records of all communication and ride activity.

Follow up with clients and firms to confirm ride details or resolve issues.

Coordinate with transportation providers to ensure timely service.

Support general administrative and operational tasks as needed.

Job Requirements

Experience in customer service, call centers, transportation coordination, or legal/medical support preferred.

Strong communication skills in English (verbal and written).

Ability to multitask and manage a high volume of messages, calls, and emails.

Comfortable with outbound phone calls and business development outreach.

Social media experience (posting, basic content creation, captions, scheduling).

Ability to learn software tools quickly (CRM, scheduling systems, chat platforms).

Strong organization and attention to detail.

Ability to work independently and handle time-sensitive requests.

Spanish language skills are a plus

Skills Required

• Cold Emailing - Intermediate
• Admin Support - Expert
• Cold Calling - Intermediate

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