I'm a Customer Success Expert with administrative skills and experience
I have almost 2 years of experience in Customer Success in the B2B tech lifecycle: onboarding, adoption, support, retention, and upselling. I also worked in the BPO industry for about 3 years. It allowed me to... More
I rely on my ability to understand customers’ situations, perceptions, and expectations to provide the best resolution and customer experience through assertive communication.
I'm great at prioritizing. I like to make sure I pay attention to details, especially when getting multiple tasks at once. So it helps me stay focused and get things done efficiently.
▪ Cisco cloud-based (SaaS) services and technologies onboarding. Identifying customer needs, problems, and solutions during the implementation and adoption phases. ▪ Product-training webinar hosting.
My main hobby is watching/listening to YouTube content. I use it to exercise every morning, listen to interesting podcasts while doing repetitive tasks, and look for tutorials, reviews, recipes, etc. I also use it... More
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