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Ernesto S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I'm customer service specialist, with over 10 years of experience.

I can work as a
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer

This profile has not been socially verified yet
Ernesto is a morning Bird and wants to work during America/El_Salvador Time

About me

    Over the years I have develop experience providing real time assistance over the phone, technical support, email, and chat, I used to work for the biggest companies in the United States such Capital One, Cricket... More

Skills

Customer Service & Admin Support

'm customer service specialist, with over 10 years of experience providing real time assistance by phone, chat, email and technical support.

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
5 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
ManyChat
★
★
★
★
★
5 of 5
LiveAgent
★
★
★
★
★
5 of 5
LiveChat
★
★
★
★
★
5 of 5

Experience

Company logo
2014 - 2015
LGMD
Customer Service Representative

I used to offer medical billing service and coding in Houston Texas

Company logo
2009 - 2012
Sitel Nicaragua
Customer Service Representative

I used to provide technical support for 2 years for Cricket Wireless. I Use to be the front line agent to solve customers concern as soon as possible with empathy.

Company logo
2012 - 2013
Stream Global Services
customer service / Sales

Coordinated business department and customer inquires, documented all customer request and process credit card payments as well build client relationship as customer services and sales team.

Company logo
2016 - 2017
Solar Media
Lead Generator

In this company I used to call the customer verified if they qualify and answer any questions they might have and send them a technician as soon as possible.

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Education

2007 - 2011
Universidad del Valle

I used to study Business Administration while working

Certifications & Courses

2004 - 2004
Don Bosco

I studied at Don Bosco computed technical operator

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I like to spent time with my son on weekends and try to go the beach far from crowds to avoid covid-19

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  • Hourly Rate (USD):
    $6.25
  • Experience:
    10+ years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Ernesto S.
General Information
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