I am a bilingual administrative assistant and a customer service agent.
I studied to be a customer service agent and to manage administrative tasks as well. I have worked as the local airport's manager assistant, and in one of the biggest city's bus company. I have also been working as... More
To handle general office tasks and administrative duties, such as directing communications between colleagues and customers, organizing schedules and events, entering data, and so on.
As a virtual assistant I perform tasks such as scheduling appointments, making phone calls, making travel arrangements, and managing email accounts and calendars, among others.
I have a degree in customer service from Sena community college. I also have a degree in document administration, and another in customer relationship management from the same school.
Customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but also taking things a step further to exceed rather than just meet expectations.
Document management in the work environment is in charge of the processes that focus on reviewing, storaging and recovering of the most important documents and information of a company.
Customer relationship management is a strategy to manage all the relatioships and interactions that a company has with its potential and existing clients. This sistem helps companies to keep in touch with its customers and to streamline processes in order to improve the profitability.
I am passionate about cicling. I often enjoy nature and the fresh breeze. And it helps me keep focused. I also dedicate some of my spare time cooking beacuse it helps me keep attentive and I have learned how... More
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