Gerardo T. I am offline now
AVAILABLE TO WORKCustomer Service Agent with experience in account support and issue resolution
I can work as a
- Customer Service Bilingual
- Help Desk Support
$1000 /Month I accept:- Cryptocurrency
- Wire Transfer
- Cryptocurrency
- Wire Transfer
About me
I have experience working in customer service, supporting users through KYC, payments, transfers, issue resolution, and account assistance. I also hold a degree in Hotel and Hospitality Management, with a strong... More
Skills
Customer Service & Admin Support
Provided customer support by phone and email for global clients at Wise, ADT, and Coinbase. Managed inboxes, CRM cases, and account issues with a service focused approach supported by my background
Experience
Alorica
ADT - Collections agent
Handled inbound and outbound calls to resolve balances, negotiate payment plans, process payments, apply credits or discounts, and document all activity , while maintaining a positive service
Taskus
Wise - Customer support Agent
Provided multichannel support for fintech customers, managing account onboarding, verification, payment methods, and domestic and international transfers, including funding, withdrawals, and transacti
Taskus
Coinbase - Customer support agent
Supported fraud and ATO cases by securing accounts, reviewing risk signals, and escalating threats. Investigated blockchain transactions, assisted with asset recovery, executed KYC procedures.
Education
CUHELAV
I hold a degree in Hotel and Hospitality Management with training in operations, service management, administration, and finance. During my studies I developed Excel based cost structures and pricing models for a 600 room hotel, strengthening my skills in analysis, reporting, and revenue focused decision making.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Intermediate
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$6.25
Experience:
2 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Gerardo T.
General Information
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