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Giovanni Ernesto G.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Electronic engineer, Technical support , Helpdesk, Customer Service

I can work as a
  • Data Entry Specialist
  • Customer Service Bilingual
  • Technical Support Representative
Full Time
Dollar icon $800 /Month

I accept:
    • Wire Transfer
    • Payoneer

This profile has been successfully verified with Linkedin
Giovanni Ernesto is a morning Bird and wants to work during America/Managua Time

About me

    Electronic Engineer , Tech Support Tier 1, Tier 2 , Help Desk , Cisco Small Business networking Engineer, Work as broadband Tech Support and Customer service agent

Skills

Accounting

Bookkeeping
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4 of 5
Accounting
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2 of 5
Communication

GotoMeeting
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4 of 5
WebEx
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4 of 5
Zoom
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4 of 5
Skype
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4 of 5

Experience

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2005 - 2023
Solutecsa
Technical Support

Installation, maintenance of networking and computer equipment, Software installation and update , Equipment Assembly, Installation and maintenance IP phone networking

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2022 - 2023
Webhelp
Customer Service Support

Cashapp chat advisor ,Bitcoin ,Fraud and Risk dispute , Account verification support

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2017 - 2020
Concentrix
Tier 2 Technical Suppor, Small business network engineer

Cisco Networking Tech support (VPN, RMA , IP Configuration Small business technical Support) Windows Tier 2 Tech Support (Subject Matter Expertise, Team Leaders task , assistance to advocates with fas

Company logo
2008 - 2011
Sitel
Customer service and tech support

Virgin Mobile RMA and Save Desk Technical Support (RMA orders, save customer) Cricket Broadband Technical Support (Advanced Troubleshooting)

Education

2002 - 2008
universidad nacional de ingenieria

Electronic Engineer , Computer hardware Repair , teachining windows software and hardware repair

Certifications & Courses

2018 - 2019
Microsof Certified Solutions Associate

Windows 10 Microsof Certified Solutions Associate

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Read Books, Play Videogames love Basketball play and watch , go out to the beach take a long walk nearby and the air and the sand on your feet

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