
Im a customer service specialist and a bussiness administration student,
Initially, I worked in companies like Convergys and Acquired in the customer service, sales, and technical support field and learned pretty much everything about customer service, I later changed to hospitality... More
I don't have experience working with most of the apps above
I have experience working with most of the apps above

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel, Maintained files and records by implementing effective filing systems

Assisted customers in identifying issues and explained solutions to restore service and functionality, Translated complex technical issues into digestible language for non-technical users.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, Took payment information and other pertinent information, such as addresses and phone numbers

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