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Luz Bethania D.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

Im a customer service specialist and a bussiness administration student,

I can work as a
  • Virtual Assistant
  • Customer Support
Full Time
Dollar icon $1500 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Luz Bethania is a morning Bird and wants to work during America/La_Paz Time

About me

    Initially, I worked in companies like Convergys and Acquired in the customer service, sales, and technical support field and learned pretty much everything about customer service, I later changed to hospitality... More

Skills

Accounting

I don't have experience working with most of the apps above

Bookkeeping
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3 of 5
Accounting
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3 of 5
Freshbooks
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1 of 5
Quickbooks
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1 of 5
Sage
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1 of 5
ZipBooks
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1 of 5
Xero
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Communication

I have experience working with most of the apps above

Loom
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3 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5

Experience

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2017 - 2018
Hard Rock Hotel & Casino
Front Desk receptionists

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel, Maintained files and records by implementing effective filing systems

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2014 - 2016
Convergys
Technichal support

Assisted customers in identifying issues and explained solutions to restore service and functionality, Translated complex technical issues into digestible language for non-technical users.

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2018 - 2019
Acquire BPO
Customer service and sales representative

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, Took payment information and other pertinent information, such as addresses and phone numbers

Education

2020 - 2022
O&M

I'm currently studying business administration and have learned about my field by working as an assistant manager and manager

2014 - 2015
MESCYT

Modern Languages / English at the Dominican English immersion program

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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