Consultant in CX, Project Management, and Process Improvement.
Experienced consultant in Customer Experience (CX), Project Management, and Process Improvement. Currently, I work for LATAM, evaluating client experiences and implementing sustainable improvements. Previously, I... More
Developed and implemented strategies to enhance customer experience, participated in digital transformation projects, and coordinated training and communication to optimize banking services
Conducted client experience evaluations, categorized improvement initiatives, maintained communication with involved areas
I studied International Business, which allowed me to acquire a deep understanding of the business world. During my education, I learned about marketing, corporate social responsibility, and international relations. Additionally, I gained a thorough understanding of import and export dynamics and other key aspects.
My hobbies and passions revolve around contributing to innovation and social entrepreneurship projects. I’m also very interested in marketing and content creation. I love photography and consider myself a very... More