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Tatiana S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Intake Specialist -Collect and verify essential data to initiate a BI case.

I can work as a
  • Virtual Assistant
  • Call Center Agent
  • Technical Support Representative
Part Time
Dollar icon $1000 /Month

I accept:
    • PayPal

This profile has not been socially verified yet
Tatiana is a night Owl and can work anytime

About me

    I have a business administration degree, I have worked in different positions related to customer service and administrative assistance, such as customer service agent, bilingual receptionist, bilingual secretary,... More

Skills

Customer Service & Admin Support

Collect and verify essential data to initiate the onboarding process. Ensure all necessary documentation is complete and accurate. Communicate effectively with clients to clarify information and add

Email Support
★
★
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5 of 5
Customer Support
★
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★
★
★
5 of 5
Data Entry
★
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★
★
4 of 5
Administration
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
5 of 5
Research
★
★
★
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★
4 of 5
Admin Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5

Experience

Company logo
2018 - 2022
Concentrix
Customer Service/ Technical Support Agen

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Documented support interactions for future reference.

Company logo
2022 - 2023
Imark Consulting
Account Success Representative

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Company logo
2023 - 2024
Legal Soft Solutions
Intake Specialits

Answered phone calls and provided new clients with required paperwork to initiate services. Collected, verified, recorded and processed client demographics, insurance and referral information.

Company logo
2017 - 2018
Nicaragua Spinning Mills
Packing Department Secretary

Maintained Digital data and physical filing systems. Restocked supplies and submitted purchase orders to maintain stock levels.

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Education

2012 - 2015
Unan- Leon

I studied business administration at Unan-Leon, Nicaragua.

Certifications & Courses

2013 - 2015
Excel Applied to Finances

Excel course applied to finances with a focus on accounting and administration.

2008 - 2011
Computer Operator

Computer operator course to develop administrative skills.

2009 - 2011
English+ Basic & Intermediate Module

Intermediate and basic level English course.

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My greatest passion has been dance since I was a teenager, I have done folk dance and Latin rhythms.

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  • Hourly Rate (USD):
    $12.5
  • Experience:
    8 years
  • English Level:
    Intermediate
  • Availability:
    80+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Tatiana S.
General Information
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