Carlos Andres M. I am offline now
AVAILABLE TO WORK
Dominican RepublicCustomer Services and Technical Support Agent. (Tier 1 and Tier 2 agent)
I can work as a
- Virtual Assistant
- Customer Support
$1900 /Month I accept:- PayPal
- PayPal
About me
Bachelor's student in International Business. I worked as General Manager for a medium-sized company, with 30 direct employees under my responsibility, during the last 6 years. Later several years in the Call... More
Skills
Accounting
My greatest accounting experience has been with internal company software, ERP and Excel.
Communication
Experience
Panificadora Matos Melo
General Administrator
More than 30 direct employees. Daily production of 16 thousand units of bread. Management of a distribution network of more than 480 establishments. 100% of those involved satisfied with my management
Stream Global Services
Technical Support Rep.
I answered 70 calls a day on average. I generated and managed fault reports. I activated teams. Managed user electronic billing processes. Guided users with service issues.
Convergys
Technical Support Rep.
I answered 70 calls a day on average. I generated and managed fault reports. I activated teams. Managed user electronic billing processes. Guided users with service issues.
Alorica
Customer Service Agent
I answered an average of 100 calls per day. I activated teams. Managed customers electronic billing processes. I sold and offered current promotions according to the needs of each customers.
Education
Colegio Santa Teresa
High School diploma. I stood out as part of the technical support team for audiovisual activities of the institution. Merit student in informatics and computing.
Certifications & Courses
Curso Taller - Auditoria Forense: Lavado
General understanding of audits in order to gather and present financial, accounting, legal, administrative and tax information, to be accepted by a court of jurisprudence against the perpetrators of an economic crime, seeking to prevent money laundering within the institution.
Form., Análisis y Evaluación Proyectos
A general understanding of how to develop a business idea, from the formulation, analysis, feasibility evaluation to the start-up of the project.
Inglés por Inmersión para Competitividad
Certification from the Ministerio de Educación Superior, Ciencia y Tecnología of the Dominican Republic, certifying compliance with 830 hours of English classes that allow me to read, write and speak the language as a second language.
Languages
English
Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I really like cooking. Over the years, I have developed and drived my stress through cooking. In a distant future, I would like to start a dark kitchen that allows me to share my love of cooking with my nearby... More
Hourly Rate (USD):
$11.88
Experience:
2 years
English Level:
Intermediate
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Carlos Andres M.
General Information
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