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Ninoska
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

Customer service specialist - Lead - Quality Analyst

I can work as a
  • Customer Service Bilingual
  • Administrative Assistant
  • E-commerce VA
Full Time
Dollar icon $1500 /Month

I accept:
    • Other
    • PayPal

This profile has not been socially verified yet
Ninoska is a morning Bird and wants to work during America/Santo_Domingo Time

About me

    Motivated HR Management student with experience in management and customer service. Skilled in team leadership, conflict resolution and providing excellent service, I aim to apply my knowledge and interpersonal... More

Skills

Customer Service & Admin Support

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
CRM
★
★
★
★
★
4 of 5
eCommerce

Ecommerce
★
★
★
★
★
5 of 5

Experience

Company logo
2021 - 2023
Hire Horatio
Team Lead

Lead and motivated a team to achieve performance goals, ensuring a high level of efficiency, productivity, and morale. Performed regular audits, reviews, and inspections of work processes.

Company logo
2020 - 2020
Disney
Tech Support

Handled membership inquiries and identified technical issues, providing solutions and guiding customers through the process to resolve problems with minimal disruption.

Company logo
2020 - 2020
Walmart
E-commerce Representative

Ensured a high level of customer satisfaction by addressing inquiries related to packages, processed refund requests in line with company policies, and managed customer orders.

Company logo
2019 - 2021
Kohls
Collections specialist - E-commerce

Placed orders on behalf of customers and resolved issues related to promo codes, payments and packages contributing to a seamless shopping experience.

Education

2022 - 2025
UTH Florida University

Bachelor in Human resources Management

Certifications & Courses

2022 - 2022
Talent Management

Fostering a diverse workforce and creating inclusive practices to enhance creativity, innovation, and morale.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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  • Hourly Rate (USD):
    $9.38
  • Experience:
    6 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Not Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Ninoska
General Information
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