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Ricardo G.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Virtual Inside Sales Associate and Customer Care Specialist.

I can work as a
  • Customer Service Bilingual
  • Inside Sales Representative
Full Time
Dollar icon $1000 /Month

I accept:
    • Other
    • Wire Transfer

This profile has not been socially verified yet
Ricardo is a morning Bird and wants to work during America/Los_Angeles Time

About me

    I am an experienced inside sales and customer service agent with over 14 years of experience in the BPO industry, 6 of those years I’ve been in sales, and so far 3 years and counting I’ve been doing real estate. I... More

Skills

Customer Service & Admin Support

I started in the BPO industry back in 2011, I worked for over 8 years in customer service and technical support, I worked for big and well known corporations based in the US like Sprint and Equifax.

Customer Support
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5 of 5
Phone Support
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5 of 5
Customer Service
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5 of 5
CRM
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2 of 5
Sales & Marketing

I’ve been in sales for over 6 years already, and so far 3 years and counting I’ve been working in real estate. I have done Soft sales, Hard sales, Cold Calling, Lead Generation, Appointment Setters.

Telemarketing
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3 of 5
Sales Representative
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4 of 5
Lead Generation
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4 of 5
Cold Calling
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4 of 5
Sales
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4 of 5
Sales Representative
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4 of 5
Email Outreach
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2 of 5

Experience

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2014 - 2019
Sitel BPO
Retention and Customer Service Agent

This job was mainly customer service and technical support for a major cable/internet company, honestly, I managed this job pretty well, and I was promoted to the escalation team

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2023 - 2024
Luxury Collective Tekeian Real Estate.
Inside Sales Agent and Lead Management

We started working with Go High-Level CRM. My main duties were; cold calling, lead Generation, and appointment Setter for a top Realtor located in California, she is also a business owner in Glendale

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2021 - 2023
Atlantic Sotheby's Realty
Inside Sales Agent and Lead Management

This is a large real estate company with a solid marketing, realty network base in the US. My main duties in the ISA Department were: Lead Generation, Management of CRM, follow-ups, admin task

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2021 - 2021
IBEX BPO
Collection Agent – Conifer Client

This was my first collection experience receiving inbound and making outbound calls for clients who were patients before, Conifer is a large major billing department for several hospitals in the US

Education

1998 - 2002
Colegio Bautista

Graduated from basic High School with computer Skill.

Certifications & Courses

2001 - 2002
English Course Nature Learning Center

English Course Certification Nature Learning Center

2000 - 2001
Computer Operator

Computer Operation Course Microsoft Office and Windows.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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