Ruslan P. I am offline now
AVAILABLE TO WORKAssist customers with the deserved attention, being an embassador of excellence.
I can work as a
- Customer Support
- Virtual Assistant
$900 /Month I accept:- PayPal
- PayPal
About me
Currently looking to grow into these customer service positions and find a supervisor role to teach others what I've learned throughout the years in this field.
Skills
Communication
For scheduled or last-minute meetings to keep good communication with peers or different teams within the company.
Customer Service & Admin Support
During my years in the different roles in customer service and other positions, I've had to develop these other skills that have helped me a lot in the resolution of issues for customers.
Experience
SITEL Nicaragua
Customer Service Representative
Helped customers by taking payments, as a fraud analyst, retention agent, and tech support level 1 performing basic troubleshooting IP addresses, landlines, and cable and internet issues.
OneLink Nicaragua (Now WebHelp)
Customer Service Representative
Tracked orders for smartwatches, applied warranty or denied it based on company guidelines, and provided general information about service and troubleshooting through emails, chat, or phone calls.
OneLink Nicaragua (Now WebHelp)
QA Analyst
Evaluated agents' interactions (emails/chats/or calls) and provided feedback about it. Delivered weekly reports, attended weekly calibrations (internal and global meetings), and provided refreshers.
CONCENTRIX
Collections Specialis
Created payment plans for customers who had outstanding balances and follow up with them to make sure they made their payments on time making sure I followed the USA Federal Regulations.
Education
CEAD
High School Bachelor Degree in 2002.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Tests
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Hourly Rate:
$7.5
Experience:
10 years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Ruslan P.
General Information
Your Gender:
Male
Age:
38
Location:
Costa Rica