Sara M. I am offline now
I am offline now
AVAILABLE TO WORKI’m available for a long-term job
I'm a costumer experience supervisor, I monitor costumer experience interactions
I can work as a
- Customer Support
- Project Manager
Full Time
$700 /Month I accept:- PayPal
- Google Pay
- +2
- PayPal
- Google Pay
- +2
This profile has not been verified yet
Sara is a morning Bird and can work anytime
About me
As a customer experience team lead, my role is to manage and guide a team of customer service representatives, ensuring exceptional support and high customer satisfaction. I monitor performance, provide training,... More
Skills
Communication
Google Hangouts
GotoMeeting
WebEx
Loom
Zoom
Skype
Snagit
Slack
Customer Service & Admin Support
I have over 3 years experience in costumer service, have worked for telecommunication companies, have been in charged of email, phone and chat communication and developed company procedures.
Email Support
Customer Support
Data Entry
Administration
Phone Support
Research
Admin Support
Email Management
Customer Service
Photo Editing
Market & Product Research
CRM
Experience
2020 - 2023
Telus international
Costumer experience team lead
As a team lead, I boosted operations by introduced new process structures, trained over 47 new employees, kept a client satisfaction of over 90% and maintained client retention.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Tests
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Hourly Rate:
$4.38
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Sara M.
General Information
Your Gender:
Female
Age:
22
Location:
Guatemala