Intercom is an excellent platform for customer support. It utilizes the user intelligence as well as behavioral targeting in order to help companies improve customer communication and benefit from it.

Companies can use Intercom for building different messaging products in order to accelerate their growth across the customer lifecycle.
The platform allows you to send personal communications and likewise provides insights into who is utilizing your product and/or services.

You can use Intercom to send targeted, in-app messages as well as behavior-driven emails.
The application is also super-easy to set up and utilize. Intercom is certainly among the very best live chat applications offered.

Companies can use the individual products of Intercom by purchasing them one at a time, or they can go for different recommended packages. Intercom’s individual products include Articles, Inbox, and Messages. Companies can also use the recommended packages that include Onboard and Engage Customers, Capture and Convert Leads, and Supporting and Retaining Customers.

Summary

Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help companies better understand, improve, and benefit from customer communication.

4.0

Pros

Great support team

The chatbot is world class

Easy integration with your site/product

Cons

Software UI is slow at times

The pricing is a bit aggressive

Lack of push notifications via SMS

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