Specialized in comprehensive pre-sales and post-sales support
A professional with training in customer service and psychology, fluency in English, and practical experience in the operational and strategic management of customer experience (CX) since March 2024. Specialized in comprehensive pre-sales and post-sales support, utilizing platforms such as Zendesk .
I have a bachelor of Direction and graphic design,network management,branding
With a Bachelor's degree in Direction and Graphic Design and additional training in community management, I bring a unique skillset to visual communication. My experience encompasses work with the National Museum of Art, where I honed my abilities in briefing, layout design, sketching, and creative problem-solving.
Experience in Quality Analist, Performence Analist and customer service
Dedicated professional with over 5 years of experience in customer support, data analysis, and quality assurance within the BPO industry. Skilled in performance analytics, KPI monitoring, quality auditing, and creating effective action plans. Proven ability in team leadership, coaching, and training across multi-regional teams.
Sales Development Expert
Seasoned customer service representative with diverse experience in escalated customer relations and demonstrated strengths in sales. Methodical, bilingual, established professional with excellent written communication skills.
Architect | Drafter | Property Manager | Construction | Designer | 3D Modeler
I graduated High school in Miami in 2008, then continued my higher education in Honduras. Graduated as an architect in 2015, and later got a certificate in BIM. I've worked on and off as an architect while working for US based companies dedicated to real estate, construction and property management.

Degree in Communication, Appointment Setter, VA, Healthcare Specialist.
Graduated from URBE as a bachelor of science in communication, 12 years of experience in radio, TV voice over. 2 and half years of experience as an appointment setter working with different niches. Specialized in Healthcare Compliance and Healthcare Insurance Billing.
Customer services
Dedicated and results-driven professional with a diverse background in customer service and supervisory roles. Seeking a challenging position that leverages my leadership skills, customer service expertise, and ability to manage cross-functional teams.
Experience in Project Management, Business Development and Human Resources.
I've been working in the outsourcing industry for +7 years for multinational companies recognized around the world and with entrepreneurs in the US, Canada, and Europe.
Sales Development Representative
I worked more than 5 years as a Sales Development Representative in one of the largest telecommunications company based in Canada. I exceeded monthly targets by 40% consistently. I built strong connections with corporate clients and made sure I provided the best solution for their needs.
I am an administrative assistant with more than 3 years of experience.
Highly adaptable and resourceful professional with a proven ability to thrive in new and diverse work environments with excellent team collaboration skills.Quick learner with a strong work ethic and experience in many areas, such as customer service, accounting and administration, and project management.