I have experience in customer service.
Experience in providing administrative support, virtual assistance, and first-level customer service. Ability to manage tasks efficiently, ensure customer satisfaction, and maintain professional communication.
Shipment Processing, Waybills & Invoicing, Customer Service & Dispute/Incident.
Administrative Assistant / Logistics Administrator 2 years. Managed shipping waybills, tracking documents, and corporate client invoicing within a high-volume parcel environment. Handled daily route reconciliations, verifying driver cash collections and POS transactions to ensure financial accuracy.
HR Manager at DPA overseeing HR, project implementation, and fundraising support
HR Manager at Data-Pop Alliance with a BA in Political Science and International Relations from Korea University, combining hands-on experience across AI governance, SDG reporting, and SRH initiatives with core responsibilities spanning HR management, project implementation, financial support, and fundraising proposal development.

International Business Administration , Administrative procedures
Degree in International Business Administration with experience in administration and developing projects as a project leader in different areas (freelance). Master's degree in technologies for education with experience in platform implementation. Medium experience in marketing with adobe certifications. DAF certification (german)
Administrative support, document management, scheduling and data management.
Experienced administrative professional with 15+ years in document management, data entry, purchasing coordination, and customer service. Proficient in Microsoft 365, Google Workspace, Canva, and digital collaboration tools. Strong organizational skills, attention to detail, and commitment to efficiency. Successfully manages library operations and administrative tasks at a Montessori school. Skilled in cataloging, inventory, and documentation processes. Excel in delivering accurate, efficient, and confidential support in on-site and remote settings.
Business administration with focus on Logistics, HR and Customer Service
Detail-oriented Business Administration graduate with 2+ years of experience in logistics coordination and a proven track record in process automation, consistent follow-up and excellent customer service.
Customer service on areas like sales & logistics, scheduling and keeping agendas
•Drafting, distribution, compilation, storage and maintenance of product documentation for our clients.•Control and updating of documentation records.•Customer service relevant to logistics and documentation. •E-mails management, filing, registration of messages.•Control and update of records.•Management of filing systems.•Management of personnel data.•Billing.•Customer service.•Collection and review of credit invoices.•Sales focus on social events.•Plan and coordination of social events.

I oversee operational strategies, manage teams, ensure regulatory compliance, and drive growth across businesses.
With over 10 years' of diverse experience, I've managed teams, optimized processes, and led strategic growth initiatives. From teaching to Head of Operation roles, my focus remains on driving efficiency and achieving results.
Data analyst expert in AI solutions and create strategic dashboards
Im a data analyst and opperations support specialist with extensive experience in optimizing productivity though massive database management and automation. During my tenure at ATT, I led the transition for over 2k employees from office work to work from home.As well developed internal scorecards for multiple teams to have metrics visibility realtime and holiday payout automation based on time cover. My experience ranges from KPI management and reducing operational atrition at Telvista to designing dinamyc layouts for realtime headcount and metrics management. Im an expert on tools such as Excel, Power Bi, Power automate and call center tools such as Avaya, IEX Workforce management.

Operations & Project Manager
Executive Assistant for the CEO - DCM (USA) Last Mile Delivery Manager - Zubale (Mexico) Project Operations Manager - Funnel Empire (UK) Growth & Operations Manager - Grido (USA) Operations Project Manager - Mi! (USA)