Bilingual Customer Service Specialist with U.S. client experience.
I stand out for being a responsible, organized person with the ability to work in a team and eager to learn. Proficient in English with skills in computer equipment maintenance, audiovisual production, configuration of local networks, and preventive maintenance of software and hardware.
I provide customer service to clients through phone, chat and emails.
I am an experienced customer service and sales professional with several years of experience in customer support, sales, technical support, marketing, and business operations. My background includes remote customer service through phone, chat, and email, order management, customer acquisition, product and design consultations, sales outreach, inventory management, and Shopify operations. I have experience working with CRM and support platforms such as Zendesk, Salesforce, Intercom, and Gorgias. I am a strong communicator, problem solver, and multitasker who is comfortable working independently in fast-paced, customer-focused environments.
Live translations, Customer service, Sales, and loyalty departments.
Started in the Touristic area when I moved to Cartagena but when the pandemic arrived I had to move to Medellín, Here I started working with BPOS and other international companies on live translations and areas like customer service, sales, loyalty or tech support.
Customer service, scheduling, monitoring, compliance with protocols
I have a degree in Spanish and Literature, with approximately 3 years of experience. In addition, I have worked in customer service throughout my professional career, since I also have training in oral health, and from there I developed different functions, oriented towards achievement, organized and with great adaptability to perform multidisciplinary roles that require dynamism, empathy, and operational precision.
Customer Support & QA Specialist with 4 years in remote operations.
Detail-oriented QA & Back Office Specialist with experience in high-volume visual evidence reviews, process compliance, and case management in remote English-speaking environments. Skilled in managing complex workflows, resolving escalations, and maintaining data accuracy using Salesforce, Slack, MS Teams, and AI-assisted productivity tools.
I am a Public Accountant specializing in tax compliance, financial reporting
Public Accountant with experience in both public and private organizations, specializing in financial accounting, financial reporting, internal controls, tax compliance, fiscal auditing, and forensic auditing.
Customer Service Technician, focused on providing friendly, efficient, and high-
Customer Service Technician with training and knowledge in customer service, communication, and problem-solving. Responsible, organized, committed, and willing to learn and develop new skills.
Customer service representative with over 5 years of experience
Detail-oriented professional with over 5 years of experience in customer service, data entry, and quality analysis, supporting business operations for U.S.-based clients. Proven ability to manage data with accuracy, review documentation, and meet tight deadlines.
Bilingual in finance, customer service and admin industry
Highly motivated and detail-oriented Financial Assistant with a strong foundation in financial analysis, and administrative support. Seeking to leverage my analytical skills and experience in financial statements to contribute to the efficient operation of the finance department. Committed to accuracy and continuous improvement. •Bank Call Center Rep Compliance • Security • Customer Experience • Financial Customer Support Specialist Problem Resolution • Accuracy • Service Excellence • Banking Contact Center Associate • Confidentiality • Professionalism • Client Support
I work by helping people understand information, solve problems, and communicate
Results-driven Virtual Administrative Assistant with 8+ years of experience providing remote administrative, customer support, and operations assistance to U.S.-based companies. Specialized in home services support, call handling, scheduling, dispatch coordination, CRM management, bookkeeping assistance, and Excel tracking. Highly organized, tech-savvy, and experienced in managing multiple workflows remotely while delivering excellent client and customer experiences.