Customer Service & Training Specialist in bilingual BPO operations.
I have 6+ years of experience in customer service, e-commerce, operations, and training, primarily in bilingual environments supporting English-speaking customers. I spent around 5 years at Teleperformance, providing outsourced services for eBay’s Selling and Payments department, first as a Customer Service Representative and later as a Trainer. My experience includes handling customer interactions, resolving account, selling, payment, and transaction issues, coaching agents, improving performance and customer satisfaction, and collaborating with QA and Operations teams. I am highly adaptable, customer-focused, and experienced in remote and technology-driven work environments.
I specialize in operations and back-office support, managing customer relations.
Eighth semester student of Business Administration with a solid background in financial analysis, administrative processes management, and operational optimization. Previous experience in customer service and administrative assistance, with a high capacity to solve problems, lead team initiatives, and adapt quickly to dynamic environments. Basic knowledge of office software, intermediate English, and digital tools. Seeking a professional internship in the administrative area to add value to strategic and operational management of the organization.
Live translations, Customer service, Sales, and loyalty departments.
Started in the Touristic area when I moved to Cartagena but when the pandemic arrived I had to move to Medellín, Here I started working with BPOS and other international companies on live translations and areas like customer service, sales, loyalty or tech support.
My area focuses on customer service, sales, and problem-solving.
In my work, I have excelled in clear and effective communication, task management and organization, teamwork, and good use of office tools, Community Management, and Webmaster.
I am a responsible, committed and proactive person, with ease to learn
I am a responsible, committed and proactive person, with a ease to learn and adapt to different situations. I am characterized by having good interpersonal relationships, willingness to work in a team, and service attitude. I am looking for a job opportunity that allows me to contribute my skills, acquire new knowledge, and grow both personally and professionally.
Bilingual Customer Service Specialist with U.S. client experience.
I stand out for being a responsible, organized person with the ability to work in a team and eager to learn. Proficient in English with skills in computer equipment maintenance, audiovisual production, configuration of local networks, and preventive maintenance of software and hardware.
I am Loan processor , i also have expirence as acostumer service representative
Mortgage loan processor , Law student, bilingual, with theoretical knowledge in drafting contracts, with emphasis on conciliation. High experience in sales of different merchandise, experience in personnel management, customer service and back office.
Translator, proofreader, content creator, call center assistant
I studied Modern Language and have worked for call center companies such as Sutherland and Teleperformance, as well as for Lean Staffing Solutions as a track and trace agent. I have also worked as a freelance translator, proofreader and content creator for online platforms.
Help US based customer with any issues, troubleashooting needs.
over 3 years of experience handling around 60+ inbound calls daily, 100 emails or 15 video meetings to help US based customer with any issues they have, troubleshooting, retention, upselling, cross selling. Also assisted with scheduling tech visits to instal services and kept track of each appointment. Up to 2 years of experience recruiting and sourcing US and UK based candidates to fill positions in tech, finance, manufacturing or commercial sector, sourcing up to 100 candidates daily and performing initial screening and keeping track of documentation needed and hiring process status. Always managed CSAT over 90%
I provide customer service to clients through phone, chat and emails.
I am an experienced customer service and sales professional with several years of experience in customer support, sales, technical support, marketing, and business operations. My background includes remote customer service through phone, chat, and email, order management, customer acquisition, product and design consultations, sales outreach, inventory management, and Shopify operations. I have experience working with CRM and support platforms such as Zendesk, Salesforce, Intercom, and Gorgias. I am a strong communicator, problem solver, and multitasker who is comfortable working independently in fast-paced, customer-focused environments.