Back office agent: chats, emails, calls. I resolve customer issues.
Experienced Customer Service Representative with a background in tech support. Back office agent handling chats, emails, and calls. Strong focus on resolving customer issues, processing requests, and delivering efficient, accurate solutions while maintaining high customer satisfaction. Proficient in Citrix, Microsoft Office, Salesforce, and LiveChat. Experience as a Team Lead, including assisting supervisors, resolving escalations, handling tickets, and training new agents. Certified in Team Lead School at The office Gurus
Operations Manager
Bilingual professional (English/Spanish) with a Bachelor's degree in English and a track record of rising quickly through customer service, training, and operations roles. Currently manages daily operations, finances, and sales strategy for a multi-site business in the United States. Tech-savvy, fast learner, and highly adaptable, with strong communication, data analysis, and problem-solving skills. Seeking a part-time opportunity to bring these skills to a new team.
Provided administrative and customer service support
Fifth-year Graphic Design Advertising student with experience in graphic design, branding, content creation, customer service, sales, and administrative support. Skilled in developing logos, visual identities, advertising materials, and creative concepts while supporting daily business operations. Currently working as a Retention Agent for a Texas-based energy company.
virtual assistance, customer service, legal assistance, sales, tech support
I am a proactive, organized, and detail-oriented individual born and raised in the beautiful country of El Salvador. I have over nine years of experience in various bilingual roles, including customer support, technical support, and legal assistance. I have served as an Intake Specialist for two prominent injury law firms in the United States, gaining knowledge in areas such as Workers´ Compensation, Personal Injury, Medical Malpractice, and Immigration Law. I dedicate my skills and experience to helping individuals seek justice within the legal system by utilizing empathy to connect with clients and leveraging my attention to detail to enhance their experience.
Healthcare admin professional with insurance and claims experience.
I have experience in healthcare insurance and administrative support, working with providers and insurance plans to verify coverage, review claims, and resolve billing-related issues. Throughout my experience, I have developed strong attention to detail, organization, problem-solving, and communication skills. I am comfortable working independently, learning new systems, and handling responsibilities that require accuracy and follow-through.
I'm a Customer Service Representative with 4 years of experience taking calls
Bilingual administrative professional with 7 years of experience in customer service, healthcare administration, and remote support. Currently working with a U.S.-based optometry practice as a Billing and Scheduling Coordinator, handling insurance verification, accounts receivable (AR), claim rejections, patient scheduling, and EHR management. Experienced with Trizetto, MVE EHR, and U.S. health insurance processes.
I manage medical authorizations and coordinate with healthcare providers.
I have over 7 years of experience in the healthcare and customer service industry, with a strong background in medical authorizations and communication with clinics and healthcare providers. In my current role, I coordinate patient-related information, review documentation, and ensure requests are handled accurately and efficiently. This experience has strengthened my communication, organization, attention to detail, problem-solving, and time-management skills. I am comfortable working independently, handling confidential information, and adapting to new systems and processes. I am now looking for a Virtual Assistant opportunity where I can use my experience, continue developing professionally, and provide excellent support to clients and teams.
Customer service specialist
Experienced in managing and resolving complex customer issues in a fast-paced environment, ensuring high levels of customer satisfaction and loyalty. Skilled in utilizing various communication channels, including phone, SMS, and chat, to provide seamless technical support and service solutions.
Customer service, tech support, call center trainer & recruiter.
Bilingual Customer Support Representative with 7+ years of experience in the call center industry. Skilled in coaching, technical support, back-office operations, and delivering exceptional service in both English and Spanish. Passionate about technology, learning quickly, and helping teams grow through knowledge and empathy.
My role mainly consists in cold calling leads everyday.
I'm currently in the graduation process for a Bachelor's in IT. I have been working in RRE for a year now. I have managed to excel greatly in multitasking and in lead qualifying.