I have over three years of experience in the customer service industry
Hello, my name is Maria. My career began as a Retention and Troubleshooting Agent for a telecommunications company, I then transitioned to a role as a Tech Support Specialist for a POS provider. Most recently, I served as a Fraud Investigator for a remittance company, working closely with the compliance team.
Managed disputes, processed credit inquiries, and resolved account issues effici
Systems Engineer Developed content in collaboration with the HR team. Customer service; Front Office agent and Back Office agent.
Customer service rep, customer tech support, sales. 5 years of experience
Customer service for SoFi bank, Western Union global compliance team, Toast INC. Money department helping members with discrepancies in their daily, weekly or monthly sales summary. Sell suppliers plans on electricity and natural gas to people in the US. Industrial engineering for hydraulic bottles and pressure seals.
Legal assistant and English teacher at Keiser University
I have been working as a Legal asistant for about a year and a half. It has been an amazing experience in which I have been able to develop my skills in a way I couldve never thought. I open new cases, process pleadings, draft documents, contact the court, arrange meeting, depositions, hearings and more. I am also an English teacher.
Remote customer service, collections, dispatch, and escalation specialist.
I’ve built my career across customer service, collections, and dispatch roles. I worked as a Customer Service Agent, Escalation Agent, and Collections Specialist with companies in finance, tech, and wellness. I handle inquiries, resolve complex issues, and manage dispatch operations, focusing on delivering efficient remote support.
I am an experienced support and assistant that can get this done in time.
I have been working in the call center industry since 2016. I'm confortable providing support through different methods and as of late I've also gotten experience as a virtual assistance to an insurance agency, managing customer support and keeping track and records of interactions.
I have a bachelor's degree in Banking and Finance, I work in the BPO industry
Customer Service, Appointment Setter, Sales, Collections, Risk & Fraud Analyst, QA, Compliance, Team Lead, Trainer.
Industrial Enginner with mention in Quality Management.
As an Industrial Engineer, I seek process improvement to achieve quality in services/products. This comes with a variety of measure techniques such as Lean Six Sigma and Project Management. I have experience in Customer Service, Quality, and Freight operations. I am looking for an opportunity to demonstrate my skills.
Pro freelancer in various market, customer service,real estate. etc
With 14+ years in customer support, I've worked in sales, retention, tech support, real estate, and property management. Skilled in addressing diverse customer needs and resolving issues efficiently.
Customer Service Representative
I started in Sitel Nicaragua as a front-line agent for a credit card company, addressing customer's credit card concerns, aside from financial regulations. then I moved to a remittance company (Remitly) in the debit card department, I was able to escalate as dispute and fraud analyst supervisor, and then I moved to the tier 3 transaction executive