Remote customer service, collections, dispatch, and escalation specialist.
I’ve built my career across customer service, collections, and dispatch roles. I worked as a Customer Service Agent, Escalation Agent, and Collections Specialist with companies in finance, tech, and wellness. I handle inquiries, resolve complex issues, and manage dispatch operations, focusing on delivering efficient remote support.
Live chat, email and phone support technical Agent
Customer Service Professional with 4 years of experience providing exceptional customer support and resolving complex inquiries. Strong communication, problem-solving, and multitasking skills, with a proven ability to build customer relationships and deliver timely solutions. Dedicated to maintaining high service standards and contributing to team success.
Business Administration.
I have strong experience in customer service and administrative assistant, also i have experience working remotely. i have developed different functions such as: Data entry , email follow up, making inbound calls, making outbound calls, reviewing invoices, updating prices, negotiation, registering payments into the ledger.
handle high-volume bilingual customer support across phone calls, live chats
Managed high-volume omnichannel support (calls, chats, emails) using Zendesk, Amazon Connect, and Twilio Flex. Verified account details, processed data updates, and handled sensitive documents under HIPAA standards. Logged detailed CRM case notes and collaborated daily via Slack to resolve escalations. Managed reception, patient intake registrations, and the center’s master schedule. Gathered background details and medical histories through initial patient assessments. Maintained confidential patient records and performed data entry using Excel and Google Sheets.
• Led a sales-driven CRM strategy, increasing loyalty. • Managed a team of 12+ s
A dynamic professional specializing in customer relationship management and business development, with demonstrated success in driving growth, leading teams, and surpassing sales targets, also possesses expertise in CRM and strategic negotiation.
I am a Customer Service Specialist with over 2 years of experience
Motivated and detail-oriented Customer Service Specialist with 2+ year of progressive experience in customer support, product expertise and team coordination. Proven track record of delivering exceptional customer experiences, driving team performance, and supporting training and quality initiatives. Adept at conflict resolution, team leadership and process improvement in fast-paced environments.
I am a bilingual Spanish-English professional with over 3 years of experience.
I am a bilingual Spanish-English professional with over 3 years of experience as a medical interpreter and an additional year of experience in customer service, supporting US-based clients. Key strengths include clear communication, confidentiality, accuracy, and adaptability in remote work environments.I'm focused on expanding my skills in finance
I am customer service representative
Customer service representative with 4 years of experience in the BPO industry, specializing in assisting English-speaking clients. I have worked in banking campaigns, appointment scheduling, and technical support, developing strong problem-solving, communication, and customer management skills.
Main Profession is CS Experience with skills focused on being user friednly
Meticulous Customer Success and Compliance professional with over 10 years of experience in fintech and BPO industries. Skilled in fraud prevention, reconciliation, and customer relationship management. Known for providing exceptional service, ensuring operational accuracy, and maintaining strong vendor relations.
I am a Customer Support Specialist with over two years of experience in billing
Experienced Customer Support Specialist with expertise in resolving billing issues, managing accounts, and ensuring high levels of customer satisfaction. Proven track record of delivering results and exceeding expectations.