Senior Client Onboarding & Customer Success Specialist | SaaS Support | B2B & B2B
Hi, my name is Francisco, and I’m a customer-focused professional with over four years of experience in customer support, customer success, technical support, and customer onboarding. Throughout my experience, I’ve worked directly with customers through phone calls, video calls, chat, and email, helping them understand products, solve problems, and navigate different situations while making sure they feel heard and supported. One of my strengths is communication. I’m comfortable speaking with different types of customers, asking the right questions, staying patient when a situation is challenging, and explaining things clearly and professionally. I also have experience working with SaaS platforms and different business tools.
Bilingual rep with 4 yrs in customer service and medical case management.
Bilingual general physician with 3+ years in healthcare roles. Experience in customer service and as a medical case manager assistant, handling scheduling, patient support, and records. Strong communication, attention to detail, and high patient satisfaction. Received kudos for service in first week.
I'm an English teacher and a translator (Spanish -English /English-Spanish)
I've worked as an English teacher tutor and translator for 11 years. I have experience in different fields such as teaching English to adults who did not speak the same language as me, tutoring kids, translating kids tales, essays, manuals, call transcript, and more. I love creating content for social media, I have made my own business grow.
Bilingual support rep resolving tech issues and assisting customers
Bilingual (English–Spanish) professional with experience as a Subject Matter Expert (SME) and Technical Support Agent. I began my career providing frontline customer support, quickly advancing to an SME role where I supported team members, handled escalations, and ensured service quality. I have strong troubleshooting skills, the ability to explain technical concepts clearly, and experience working with diverse customers. I focus on delivering efficient solutions, maintaining high customer satisfaction, and continuously improving processes. I am adaptable, detail-oriented, and comfortable working in fast-paced environments while maintaining professionalism in both languages
Diverse background in administrative support, customer service, and healthcare.
Bilingual (English/Spanish) professional with nursing studies background and experience in healthcare, administration, and customer service. Skilled in patient coordination, diagnostic scheduling, and compliance management, adept at managing high-volume workflows in fast-paced environments. Brings hands-on expertise supporting clinical operations, handling communications, and delivering patient-centered care with precision and efficiency. Recognized for strong interpersonal skills, attention to detail, and composure under pressure. Seeking remote opportunities to integrate administrative and clinical expertise in service-driven organizations.
Bilingual Customer Support Specialist in web, e-commerce, and technical support
Bilingual English/Spanish customer support professional with 10+ years of experience supporting U.S. customers across web applications, e-commerce platforms, telecommunications, hospitality, and regulated services. Strong background in written technical support, Salesforce CRM case management, login and account-access troubleshooting, web-app configuration, ticket documentation, escalation coordination, support macros, and high-volume service environments.
Executive Assistant and Operations Professional
Executive Assistant and Operations professional with 10+ years of experience supporting management teams, coordinating projects, managing calendars, customer service, and improving administrative processes. Experienced in scheduling, travel and meeting coordination, documentation, invoicing, purchasing records, and cross-functional communication. Known for strategic prioritization, problem-solving, adaptability, confidentiality, and staying calm under pressure. Skilled in Google Workspace, Microsoft Office, ClickUp, ChatGPT, and Claude. Bilingual in Spanish and English with professional working proficiency.
Clinical psychology student, passionate about customer facing and sales roles, where I can use my communication and persuasion skills to create a value for both, customers and the company.
I successfully completed the 3rd semester of a clinical psychology degree. I worked for almost 2 years as a customer service and sales representative achieving my performance and sales targets trough my whole career. I developed strong skills in sales and communication by overcoming objections, adding value, identifying and understanding needs, creating rapport with people and overall providing customers with an amazing experience.
I was a QA and CSR, now I’m a hostess providing in-person customer service.
Detail-oriented Quality Analyst and Customer Service pro with a strong background in QA, root cause analysis, and continuous improvement. Skilled in data evaluation, problem-solving, and process enhancements. Excellent communicator, team player, and committed to delivering high-quality results.
Customer service agent specialized in logistics and package support
Experienced Customer Service Agent with specialization in tracking and resolving package inquiries, processing claims, offering logistical assistance, managing package modifications, and ensuring customer satisfaction.