186 workers recommended for you

My name is Ricardo Ochoa, and I have five years of experience in the BPO industry, beginning my career as a Customer Service Representative supporting Humana Medicare members. I later advanced to Supervisor, responsible for quality assurance, performance coaching, training, and developing representatives. Subsequently, I became an Operations Manager overseeing Supervisors and supporting business initiatives.

I hold a Marketing and Advertising degree and over 5 years of experience in customer service, accounting & billing, digital content creation, and legal intake. Skilled in CRM, social media, invoicing, client communication, and interpretation.

I am a Surgical Coordinator with experience in Personal Injury cases, combining patient support, team training, and process coordination. I also bring customer service experience from health insurance and telecommunications, focusing on efficiency, clear communication, and service excellence.

Over the past 25 years I have worked on several Management positions, and have also worked in areas related to Quality Assurance and Customer Service. I am always learning something new and value each opportunity that I am given.

Bilingual Administrative and Operations Support Professional with 5+ years of experience in customer service, HR coordination, scheduling, and virtual operations. Proven ability to manage multiple priorities, coordinate cross-functional workflows, and maintain professionalism in fast-paced remote and team-oriented environments.

I am a highly motivated and results-driven professional with a strong background in customer service, sales, and technical support. I have experience working as a Customer Service Representative in a call center, including for a financial institution, as well as serving as a Sales Agent for a U.S.-based bus transportation company. I also have hands-on experience providing technical support through phone calls and live chat. My strong communication, problem-solving, multitasking, sales, and customer service skills allow me to handle challenging situations professionally and efficiently. I am confident, adaptable, quick to learn, and committed to delivering exceptional customer experiences while consistently achieving outstanding results.

Results-oriented Professional with 8+ years of progressive experience in Sales, Operations, and Team Leadership. Expert in designing innovative strategies that drive efficiency and revenue growth across diverse industries Currently pursuing an Electrical Engineering degree at UNAH. Bilingual (English/ Spanish) with a history of consistently exceeding KPIs and fostering long-term client relationships.

Law student with experience in English teaching and computer repair. Highly motivated, customer-focused, and skilled in problem-solving, communication, and multitasking. Quick learner with strong adaptability to new technologies and a passion for delivering high-quality service and support

Versatile professional with 9+ years of experience in the BPO sector, progressing from Customer Service Representative to Senior Quality Advocate and Quality Assurance Analyst. Skilled in call auditing, agent workflow monitoring, lead qualification, and process optimization. Experienced in using dialer systems (Convoso) and leveraging AI tools (ChatGPT, audio transcription) for quality evaluations.

Dynamic customer service professional with extensive experience at Customer Sales and Service, recognized for enhancing customer loyalty through effective problem resolution and active listening. Proficient in CRM systems and adept at managing high-stress situations, consistently delivering exceptional service, driving repeat business, and improving team response times.