I am an expert in Management, with Project Management experience and Planning
Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling
I am a Customer Service Expert/Appointment Setter
I have 4+ years in working for customer service in technical and customer care. Tasks by receiving calls, sending emails, schedule appointments, manage and coach people, and other administrative tasks.
Dietitian in nutritional epidemiology and public health interventions.
Professional with a proven track record in customer success, proactive engagement, and conflict resolution. Combining hands-on corporate experience in demanding environments with the advanced analytical and data management capabilities of a PhD candidate. Highly adaptable and target-driven, seeking to leverage strong communication skills and resilience to generate impactful solutions and contribute to company growth.
I manage logistics, inventory, and optimize supply chain processes
Logistics engineer with a strong background in supply chain management, inventory control, and operational efficiency. Experienced in coordinating logistics processes, optimizing workflows, and analyzing data to support decision-making. Skilled in improving distribution systems, managing resources, and ensuring timely delivery of goods. Recognized for strong organizational abilities, problem-solving skills, and teamwork. Seeking opportunities to apply my knowledge in logistics, operations, and supply chain to contribute to business growth and efficiency.
5 years of experience on the bpo industry
Industrial Engineering student with experience in technical support and customer service in technological environments. Skilled in problem-solving, critical thinking, and specialized software management. Passionate about continuous improvement and teamwork, with the ability to quickly adapt to new challenges and technologies.
ensures every customer interaction is positive, efficient.
In all my journey as a Customer Experience Specialist I have used tools to audit carefully a customers inquiry like salesforce, Hubspot, online portals, MSSC, Microsoft Suite, use and integrate AI in businesses to synthesize problems and processes. I am algo a Graphic Designer who has worked a lot with Adobe apps, Figma, AI advanced tools.
Experienced, adaptable, quick learner, reliable and committed
I have developed valuable work experience through my involvement in different projects and entrepreneurial ventures, where I have learned how to manage responsibilities, serve customers, and adapt to dynamic environments. Through these experiences, I have strengthened my organizational, communication, and problem solving skills while maintaining a strong attention to detail and quality. I am highly motivated, responsible, and committed to continuous growth. One of my greatest strengths is my ability to learn quickly, allowing me to adapt to new tasks, tools, and challenges efficiently while consistently delivering my best work.
Customer service and administration.
Experienced and detail-oriented Customer Service Representative with a strong background in scheduling, customer communication, and multitasking. Proactive and efficient in managing daily operations to ensure customer satisfaction.
Sales Manager and Customer service
I've worked as a carrier dispatcher/Broker for the last 4 years, moving different truck equipment's and freight all across the states in the country. Computer skills, English and Spanish, Sales and customer service quality, accountable and always trying to improve and go the extra miles, open to work every day of the week.
I have over 4 years of experience in customer service, account managing, and case managing. Along with 1+ year of experience as a legal assistant/ case manager
I am currently a 3rd year Marketing student at UNITEC Tegucigalpa. Also, I have worked as an Amazon Customer Service Agent and worked as an Elite representative for Windstream for around 3 years providing VIP service to the biggest accounts in Windstream.