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Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling

I have worked as a quality analyst, production specialist, customer service, order processing, marketing assistant, and graphic designer.

I have 5 years of experience working in call centers selling and providing service to the clients of that companies, I also have part of the knowledge of managing web development and programming.

I worked as a Protection Services Associate at Crystal Bridges Museum of American Art. I patrolled the galleries and ensured that guests followed the rules about interactions with the art. I was also expected to know enough about the pieces in the galleries in order to answer any questions the guests might have had. Later, I was promoted to Supervisor. In addition to dealing with issues that the associates weren't equipped to deal with, I made schedules and handled disciplinary action. A year later, not only did our department merge with Guest Experience, but our teams merged with the teams at The Momentary, our sister museum, and I learned how to handle our PoS, deal with ticketing issues, and manage another whole building.

Experienced and detail-oriented Customer Service Representative with a strong background in scheduling, customer communication, and multitasking. Proactive and efficient in managing daily operations to ensure customer satisfaction.

I've been working remotely with U.S. companies for the past few years, building experience across legal support, operations, administrative support, and customer service. Most recently, I worked as a Legal Assistant at The Debt Defenders by Ciment Law Firm, where I managed client communication, kept case files organized, followed up on documentation, and worked closely with attorneys to help keep cases moving. Before that, I worked in customer support, account migrations, and website management, so I'm comfortable juggling different responsibilities, learning new systems, and staying organized in fast-paced environments. Overall, I'd say my biggest strengths are communication, organization, and being someone people can rely on to get things done.

Finance graduate with extensive experience in customer service, sales, and quality review. Being my service orientation, excellent communication, organization and orientation to results what has allowed me to carry out my work with success and quality.

I am a B.A. in Foreign Languages student with three years of experience in customer service and administrative support. I began my career in a call center, assisting patients and coordinating appointments, and later transitioned to back-office operations, where I gained experience in different departments and administrative processes. My responsibilities have included appointment coordination, follow-up, documentation, professional email communication, processing requests, and handling confidential information. Working in different areas has strengthened my communication, organization, multitasking, problem-solving and adaptability skills.

I assist customers through phone, email, and chat by resolving inquiries, handling complaints, providing product or service information, and ensuring a positive customer experience. As a virtual assistant, I manage administrative tasks such as scheduling appointments, organizing calendars, handling emails, preparing reports, data entry, and supporting daily business operations. In HR support and talent acquisition, I assist with recruitment and hiring processes by reviewing resumes, conducting phone screenings and interviews, scheduling interviews with candidates and hiring managers, maintaining candidate records, and supporting onboarding activities. I also communicate with applicants throughout the hiring process, coordinate with internal teams, and help ensure smooth operations.

Bilingual (English/Spanish) Finance graduate with 2+ years of experience in high-volume technical customer support, accurate documentation, and escalation handling. Skilled at navigating multiple software platforms simultaneously, following structured resolution workflows, and delivering professional, consistent service to diverse customers in remote environments.