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Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling

I am currently a business student. I also work on my dad's personal business where he sells cars, I help him with the marketing of his products and also help sell/deliver them. I previously managed another family business which was a videogame rental business, we had consoles and customers could come over and play on them or rent the games.

Seeking to leverage strong language skills and a background in customer service and operations to complete company tasks professionally and efficiently, contributing to team success while driving personal and professional growth.

I have 4+ years in working for customer service in technical and customer care. Tasks by receiving calls, sending emails, schedule appointments, manage and coach people, and other administrative tasks.

I am currently a 3rd year Marketing student at UNITEC Tegucigalpa. Also, I have worked as an Amazon Customer Service Agent and worked as an Elite representative for Windstream for around 3 years providing VIP service to the biggest accounts in Windstream.

Bilingual professional with experience in customer service, technical support, and medical interpretation. Strong communication and problem-solving skills, assisting customers with technical issues and facilitating accurate communication between patients and healthcare providers.

Experience in telecommunications, project coordination, administrative support, and customer service. Has worked with Ericsson, TIGO, and Claro. Skilled in team coordination, process improvement, and remote work. Seeking remote opportunities.

I'm a Virtual Assistant with experience in administrative support and digital management. I've worked organizing tasks, automating processes, assisting clients, and supporting remote teams. I'm skilled in tools like Notion, Trello, and Google Workspace. I love bringing order, efficiency, and empathy to every project.

WORK EXPERIENCE: Sales Representative Spectrum VoIP - Made Cold Calls - Scheduled Appointments - Executed Outbound Sales Call Center Agent Amazon - Managed Customer Relationships - Resolved Problems Code Developer Institute of Economic and Social Research - Managed Projects - Designed Websites - Executed Database Management

I am a customer support professional with over 13 years of experience assisting customers in fast-paced digital and e-commerce environments. My role focuses on helping customers resolve issues related to orders, returns, refunds, shipping, billing inquiries, and account concerns.