Data Analyst with 19+ years in BPO operations and business intelligence
Leader with 19+ years optimizing business processes, enhancing remote team operations, and enabling data-driven decisions in BPO and service industries. Skilled in remote collaboration, cross-functional coordination, and process improvement—ready to deliver operational excellence in dynamic remote environments.
Experience in Quality Analist, Performence Analist and customer service
Dedicated professional with over 5 years of experience in customer support, data analysis, and quality assurance within the BPO industry. Skilled in performance analytics, KPI monitoring, quality auditing, and creating effective action plans. Proven ability in team leadership, coaching, and training across multi-regional teams.
I was a QA and CSR, now I’m a hostess providing in-person customer service.
Detail-oriented Quality Analyst and Customer Service pro with a strong background in QA, root cause analysis, and continuous improvement. Skilled in data evaluation, problem-solving, and process enhancements. Excellent communicator, team player, and committed to delivering high-quality results.
I am a young man passionate about programming, with a special focus on web devel
Analyst / ProgrammI am a young man passionate about programming, with a special focus on web development. I constantly keep myself updated in programming and always looking to learn more to improve my skills and knowledge in the field.er Administrative and Security Affairs Secretary (SAAS)
Program Office managing projects, data bases, reporting & operational processes.
Experienced Project and PMO Manager with a Master’s in Project Management and over 10 years of experience across the technology, banking, service, and BPO industries. Skilled in Agile methodologies, Lean practices, and systems thinking to drive process improvement, streamline operations, and deliver measurable value.
2 years as a real time analyst, 1 year as customer service specialist.
Atento Guatemala: Customer Service Telus, Real Time Analyst: Enhanced data accuracy and optimized workflows from 2021–2023. Proficient in Spreadsheets, CMS, Verint, and internal tools. Education: Marketing (Universidad Rafael Landivar, 2017–2023), Graphic Design (Centro de Estudios Integrados, 2015–2016).
I am a Data Analyst and Business Administrator. I specialize in organizing, anal
Professional with excellent organizational skills and extensive experience in work environments where commitment and teamwork are highly valued. Known for dynamism, proactivity, and enthusiasm. Solid digital skills and a hardworking individual providing strong support to internal clients.
I have more than 2 years of experience as an independent freelancer for projects
I am an engineering enthusiast with a background in electronics, electricity, and systems, complemented by programming skills in languages like C. I am passionate about solving technical problems and developing innovative projects that integrate technology and programming.
Project Manager | Process analyst, automation & Optimization | Data Analyst
Dynamic Senior Process Design & Analyst leading IT projects and driving operational efficiency. Proven expertise in process optimization, and business alignment. Skilled in process documentation, data analysis, and forecasting. Experienced in coordinating cross-functional teams using agile and Waterfall to deliver impactful results
MBA. Marketing professional. Experience in Procurement, forecasts and sales.
MBA and professional in marketing and advertising with over 10 years of experience in procurement, marketing, and sales. I have extensive knowledge in strategy development, forecasting, data analysis, and negotiation skills with clients and suppliers.