Industrial Engineer
I have experience in the creation, consolidation and analysis of reports and KPI's to identify bottlenecks, root causes and improvement points in different production processes. I also have experience in planning production based on demand, using the same reports to facilitate its analysis.
I possess 13 years of diverse BPO experience, customer service and tech support.
I've worked with multiple BPOs for leading US firms like Capital One as a complaint specialist and customer service, provided Tier 1/Tier 2 tech support for Microsoft, served as a Tier 2 VoIP engineer at Intermedia, and handled marketing/data entry for a real estate rental company. I also have experience with back-office work
I am an electronic engineer and I am working in a call center 24/7.
Electronic Engineering focuses on designing and maintaining electronic systems and devices, covering areas such as telecommunications and automation. Combines knowledge of mathematics, physics and computer science.
Empathetic healthcare pro with 2 yrs in care, call center & patient support
Motivated and empathetic healthcare professional with 2 years of hands-on experience in medical settings, delivering quality care and support to diverse patient populations. Skilled in building rapport with patients and their families, clearly explaining medical conditions and treatment options to ensure understanding and comfort.
I'm a administrative assistant, with data entry experience in excel
I'm a psychology with experiencie in data entry in excel, administrative assistant, recruitment, capacity building.
I'm a bilingual virtual assistant/data entry with strong and proficient time management
I started working in the call center industry as a customer service representative for U.S based companies for 2 years, when i jumped into the V.A world, since then I've been working for insurance agencies, as virtual assistant, and data entry agent. I have mastered more my time management, soft skills, building reports/tasks with timely manner.
Receptionist | Customer Service Representative | Medical Records Clerk
I have spent the last two years in the BPO industry, starting as a soft sales agent for medical insurance. I then moved to customer service for a ticketing business, where I honed my communication skills. Most recently, I worked as a Receptionist and Medical Records Collector for a law firm, managing calls, emails, and case documentation.
Customer Service, Supervisor, Operations Coordinator and Property Management
I have worked mostly in the BPO industry for the past 13 years, I have been in Customer Service, Operations Coordination and as an Administrative Assistant.
Account Manager & Virtual Assistant with extensive experience.
I am a seasoned customer service professional with nearly 7 years of experience in customer support, account management, and more. My expertise includes handling inquiries, troubleshooting technical issues, and maintaining client relationships across various industries such as telecom, and tech. I have worked both remotely and in hybrid.
ESL/EFL Teacher & Virtual Administrative Assistant
My name is Solange Sandino, and I am a dedicated professional with a passion for continuous learning and personal growth. With a bachelor’s degree in Teaching English as a Foreign Language, I have accumulated diverse experience in both educational and corporate environments. I have worked in various call centers providing bilingual support.