71 workers recommended for you

Bilingual professional with extensive experience in customer service and technical support for the Dominican Republic and United States markets. Currently pursuing a Bachelor's degree in Journalism at the Autonomous University of Santo Domingo (UASD). Proficient in Slack, Microsoft Teams, Excel, Word, and PowerPoint.

As an Industrial Engineer, I apply analytical and problem-solving skills to optimize processes, improve operational efficiency, and drive sustainable business outcomes. Driven by continuous improvement and innovation, I collaborate across teams to streamline workflows, reduce costs, and deliver measurable value aligned with organizational goals. I strive to contribute to significant process improvements within dynamic and evolving environments.

3+ years of experience in customer support, client success, customer relationship management, and financial services. Core skills include customer retention, CRM documentation, Salesforce, issue resolution, escalation management, client communication, and team support.

Bilingual Virtual Assistant with 6 years of experience in Medical Administrative Support and Customer Service within a Contact Center environment. Highly skilled in omni-channel support, handling email correspondence, live chat, and phone calls. Proven expertise managing insurance verifications, medical referrals, and full-cycle authorizations for healthcare providers.

Planned and delivered English lessons, adapted teaching methods to students’ needs, managed classroom activities, and developed strong communication, leadership, organization, and problem-solving skills. Assisted customers through chat and email, handled account inquiries and general requests, provided accurate information, and managed multiple conversations while maintaining professional communication. Handled inbound calls for a security services company, helped customers understand bills and account balances, processed payments, reviewed charges, and resolved billing concerns. Supported telecommunications customers through calls and chat, assisting with technical issues, billing questions, account inquiries, and service concerns.

Customer Support professional with experience handling approximately 70–80 customer interactions daily through live chat while managing multiple requests simultaneously. Skilled in order support, follow-ups, refunds, product information, lost orders, warranties, and issue resolution. Consistently recognized for positive customer satisfaction results and performance-based incentives.

I am a bilingual English and Spanish Customer Service Specialist with extensive experience in back-office support, specializing in live chat and email channels. In my previous role, I provided dedicated operational support to DoorDash delivery drivers, handling inquiries related to order escalations, account status, payments, and real-time delivery issues. My background focuses on resolving complex driver concerns efficiently, maintaining high satisfaction metrics, and ensuring smooth daily logistics through clear, empathetic, and solution-oriented communication.

I am a bilingual customer service and administrative support professional with over 8 years of experience in customer service, sales, appointment setting, and English–Spanish communication. My background includes roles at Alorica and Scotia Bank, where I handled customer inquiries, resolved issues, maintained accurate records, followed up on requests, and provided professional service. I am organized, detail-oriented, adaptable to new technologies, and experienced in supporting efficient daily operations and positive customer experiences.

Customer Service and Healthcare Support with 8+ years of experience in scheduling, email support, chat support, customer service, medical records, insurance verification, and authorization requests. Experienced in remote work environments, delivering excellent customer experiences while managing high-volume workloads efficiently.

Customer Success and Technical Support Specialist with 2+ years of experience in fintech and payment systems, supporting merchants and end users through high-volume interactions via chat, email, and phone while maintaining 95%+ quality scores. Specialized in troubleshooting POS systems, resolving transaction failures, and handling payment-related issues with accuracy and efficiency.