Network Management and Telematics Systems Technologist, no prior experience.
I currently have limited professional experience in the roles mentioned; however, I have the knowledge and skills required to perform these types of tasks. My strongest area of experience is computer technical support. I have strong communication, teamwork, problem-solving, adaptability, and fast-learning skills. My native language is Spanish, and I have a basic level of English (A2) as a second language.
IT Support & Infrastructure Analyst | Web Development
Systems Engineer with over 7 years of experience in IT support, technology infrastructure, networking, and IT project coordination. Experienced in providing technical support to end users and business clients, troubleshooting hardware, software, operating systems, applications, and connectivity issues, as well as installing, configuring, and maintaining computer equipment and IT infrastructure. Currently focused on coordinating technology projects, implementing IT solutions, following up on technical requirements, and improving operational processes. Additionally, I have experience in web application development using Node.js, Express.js, JavaScript, React, REST APIs, PostgreSQL, and related technologies.
Experience in Technical Support and Customer Service.
Work experience in technical support and customer service in both on-site and remote environments, managing inquiries, requests, and incidents while following up to provide timely solutions. Skilled in clear and effective communication, information management, and the use of CRM tools. I am characterized by providing clear and friendly customer service, with a service-oriented approach, adaptability to new work environments, and a focus on user satisfaction.
Help Desk specialist skilled in tech support and incident management.
Technologist in Data Network Management with experience in technical support, IT operations, and management of technological infrastructure remotely. Skilled in operations control, case management, backlog maintenance, and administration of the ITSM BMC Helix platform for incident resolution under strict SLAs. Analytical profile with strong technical knowledge and proficiency in office tools.
I provide IT support and basic cybersecurity services.
Professional with experience in technical support, computer maintenance, networks, and cybersecurity. I handle tools such as Kali Linux, Nmap, Nessus, Metasploit, and Burp Suite. I have performed hardware and software diagnostics, system installation and configuration, vulnerability identification, risk management, information protection, and user support.
IT Systems Engineer specialized in corporate technical support and provisioning
Systems Engineer with experience in corporate IT support, on-site and remote support, technological provisioning, and infrastructure management. Experienced in working in high-demand environments providing support to corporate and VIP users, incident resolution, equipment configuration, basic user administration, connectivity, and preventive and corrective maintenance. Proficient in Windows, Linux, Microsoft Office, remote access tools, networks, and telecommunications. Certified in ITIL Foundation, MikroTik, and Cisco IT Essentials.
Technical support assistant
Darly Johana, I live in Medellín, Colombia, I am 23 years old, I have good commercial skills, I work in customer service and technical support and management of digital platforms.
IT functional & analytics specialist. I manage SAP, SQL and data tools to suppor
Systems Engineer with over 15 years of experience in large companies such as Colcerámica and Avidesa Mac Pollo. I have worked as IT Functional Leader and Data Analytics Specialist, managing enterprise systems including SAP ECC and BW, along with advanced tools like SQL, Databricks, and Python. My work covers technical and functional support for users, incident resolution, and process improvement. I also process information, generate reports, and obtain strategic insights to support decision‑making. I have strong skills in team leadership, adaptation to change, and ensuring data quality and continuous system operation, delivering solutions aligned with business goals
Over 15 years of experience providing IT services, including remote, on-site, an
Experienced professional in IT services with over 15 years of experience in remote, on-site, and telephone support, server platform administration, and technology help desk management. Skilled in Windows Server, VMware Esxi, Linux Ubuntu, Kaspersky, Veeam Backup, office 365, connectivity, and end-user programs.
Customer Service Agent with experience in account support and issue resolution
I have experience working in customer service, supporting users through KYC, payments, transfers, issue resolution, and account assistance. I also hold a degree in Hotel and Hospitality Management, with a strong background in cost controls, operations, service quality, and business administration