Extensive experience in customer service and technical support and social media.
Experience in customer service and tech support, skilled in digital media, advertising platforms, and IT management. Strong communicator, quick learner, and adaptable, with expertise in user support, marketing, and project coordination, translation and training. I have worked for Facebook, Google, Cox Communications, among others.
Web developer skilled in technical support and customer service.
I’m a systems development technologist with experience in web development, customer support, and technical troubleshooting. Skilled in JavaScript, and databases like MySQL and PostgreSQL. I combine technical precision with communication skills to deliver reliable, user-focused digital solutions.
Electronics Technologist. Active transition to SW Developer.
Professional in Electronics with expertise in diagnosis, maintenance, and automation of systems. Comprehensive experience in ATMs, video solutions, industrial electronics, and technical services. Demonstrates analytical ability, problem-solving, high autonomy and adaptability, ensuring efficiency and operational continuity.
Experienced IT Support Specialist with hands-on expertise in resolving hardware
Highly skilled Technical Support Agent with experience in resolving hardware, software, and network issues. Proficient in troubleshooting, ticket management, and remote assistance. Strong ability to handle escalated cases at the L2 Service Desk level with adaptability, problem-solving, punctuality, and effective communication in English and Spanish
Software Analyst with experience in data analysis, technical support, and QA.
Software Analyst with experience in data analysis, technical support, and the implementation of technological solutions. Committed and responsible, with a strong ability to learn and adapt quickly to new environments and technologies. Developed solid communication, problem-solving, and information management skills during data analysis internships.
Systems Engineer focused on IT support and maintenance
I am a Systems Engineer with experience in technical support, networking, and equipment maintenance. I have worked at RIB Logísticas SAS and TIC LTDA, providing hardware, software, and connectivity solutions. My achievements include IT process optimization and enhanced user support.
Respond to and resolve help desk requests promptly. Provide technical support As
I am a very responsible person and I like to keep my word, what I say, I do, I like to be up to date regarding technological tools because thanks to the advances they present, new goals can be achieved and new advances can be scaled.

I'm an IT Dispatcher focused on IT support for the past 2 years
Highly organized and detail-oriented with over 2 years of experience in managing and coordinating IT support services. Adept at maintaining call logs, monitoring, and directing agents to ensure efficient and timely resolution of IT issues. Proven ability to multi-task in high-pressure environments providing exceptional customer service
Remote N1/N2 support in Spanish: Zendesk/Jira, high SLA-CSAT, HW/SW
Technical Support Professional with recent remote experience. I support users in Spanish, manage tickets in Zendesk/Jira, and maintain high SLAs and CSATs. I perform hardware/software diagnostics, M365, and basic networks. I use reusable documentation, focus on KPIs (FCR, MTTR), L2/L3 scaling, and continuous improvement. Bogotá time zone.
I'm Telecommunications Engineering and I want to work as IT Support Specialist
Telecommunications Engineer with 15+ years in IT support. Worked at PDVAL, Casbe92402, Inversiones y Turismo, and eNCivil SAS. Achievements include reducing downtime by 30%, managing 500+ AD accounts, and optimizing networks for 200+ users.