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Business Administration graduate from the National Open and Distance University (UNAD), with experience in customer service, cash handling, payment collection, document management, and support for administrative and operational processes. Proficient in office software tools (Excel, Word, PowerPoint, Canva). Recognized for accuracy in cash balancing, responsibility, a quick learning ability, and a strong service orientation. I aim to contribute my administrative, analytical, and customer service skills to an organization's growth within administrative, financial, customer service, or organizational management roles.

Professional in audiovisual production and graphic design with over five years of experience, creating visual universes that connect and generate impact. Specialist in content for social media, branding, and events, I combine creativity and strategy to transform ideas into memorable experiences. My focus is on empowering brands through innovative, coherent, and effective solutions that strengthen their identity and presence in the digital environment.

I have a background in healthcare, customer service, administrative support, and client communication. My experience includes working as a Patient Care Coordinator at Luna Health, handling high volume calls, supporting patients with medication copay assistance, documenting interactions, and following up on requests. I also have experience working directly with customers, managing multiple tasks, and providing professional and empathetic support. My Psychology studies at UNIBE strengthened my communication, active listening, and problem solving skills. I am bilingual in English and Spanish, organized, adaptable, and comfortable working remotely with digital platforms.

I hold a bachelor's degree in Marketing and International Business and a Master's degree in Advertising Communication. I am a marketing professional with over three years of experience in digital marketing, social media management, content creation, and campaign coordination. I have worked across international teams, developing engaging content, monitoring performance metrics, analyzing data, and supporting overall marketing strategies. Some tools I am proficient in include Canva, Photoshop, Illustrator, CapCut, Monday.com, Statusbrew, Agorapulse, Mention, ElevenLabs, Microsoft Office and AI tools like Gemini, ChatGPT, and Claude.

My background includes managing calendars, scheduling and coordinating appointments, handling email and phone communications, organizing documents, maintaining electronic medical records (EMRs), verifying insurance eligibility, processing prior authorizations, and supporting daily office operations. I have worked closely with physicians and healthcare teams to ensure efficient workflows, accurate documentation, and excellent patient service.

I am a bilingual Virtual Assistant with 8+ years of experience in administrative support, customer service, hospitality, and operations coordination. I can help with inbox and calendar management, appointment scheduling, customer communication, data entry, document preparation, follow-ups, CRM updates, vendor coordination, and day-to-day administrative tasks. I have experience using Google Workspace, Microsoft Office, Outlook, Teams, Gmail, Canva, and Notion. I am organized, proactive, detail-oriented, and comfortable working independently. My goal is to keep tasks moving, solve problems efficiently, and provide dependable support to busy professionals and remote teams.

Bilingual sales professional with experience as a recruiter, loan processor, and realtor assistant. Skilled in lead generation, candidate and client qualification, follow-up, offer negotiation, deadline management, and documentation support. Strong understanding of real estate and mortgage workflows, with a results-driven and organized approach.

Adaptable, highly organized and capable Customer Service Representative with up to 4 years of experience providing support and attention in multiple different industries, including Legal, Medical and Hospitality. I thrive in social environments, deepening connections whether it be in English or Spanish as a proficient bilingual.

Bilingual general physician with 3+ years in healthcare roles. Experience in customer service and as a medical case manager assistant, handling scheduling, patient support, and records. Strong communication, attention to detail, and high patient satisfaction. Received kudos for service in first week.

I am a Bilingual Virtual Assistant with over three years of experience in sales, customer service and cold calling. I excel in customer relationship management and sales growth, communicating effectively in English and Spanish. My proactive approach and organizational skills have improved customer satisfaction.