Bilingual Intake Specialist (Spanish / English)

Full Job Description

We’re looking for someone who genuinely enjoys helping people. In this role, you’ll be the friendly, reassuring voice families speak with when they reach out for ABA therapy—listening, answering questions, and guiding them toward their next step with care and confidence.

Job Responsibilities

• Answer inbound phone calls from parents seeking ABA therapy services

• Communicate clearly and empathetically in Spanish and English

• Collect intake information accurately and professionally

• Schedule evaluations and follow-up calls

• Document call notes and updates in our system

• Provide clear explanations of next steps and expectations

• Warmly transfer complex cases to internal staff when needed

Job Requirements

Native or near-native Spanish and strong conversational English

Excellent verbal communication and empathetic phone manner

Experience handling inbound calls (call center, customer service, healthcare, or similar roles)

Ability to actively listen and communicate with individuals in emotional or stressful situations

Strong attention to detail and ability to collect information accurately

Organized and reliable with scheduling and follow-up tasks

Comfortable using digital tools (CRM, EHR, calendars, phone systems)

Stable internet connection and quiet, professional workspace

Dependable, professional, and service-oriented attitude

Experience with ABA services or working with children with Autism Spectrum Disorder (ASD) is a plus

Skills Required

• Customer Support - Intermediate
• Learning Disabilities Support - Beginner
• Emotional Intelligence - Intermediate
• Communication Skills - Expert

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