Full Job Description

Client Success Manager & GoHighLevel Onboarding Specialist

Position Summary

JAR Consulting Group is seeking an experienced Client Success Manager & GoHighLevel Onboarding Specialist to join our growing team.

This is a full-time remote position supporting clients throughout the United States. We are seeking candidates located in Central America, South America, or other Western Hemisphere countries whose work hours closely align with U.S. business hours.

This is a highly client-facing position. The successful candidate will communicate daily with U.S.-based clients and work closely with our internal teams, including website development, SEO, GEO, digital marketing, and creative services. Because communication is critical to this role, advanced spoken and written English is an absolute requirement.

We are looking for someone who is organized, proactive, detail-oriented, confident speaking with clients, and experienced with GoHighLevel (HighLevel).

Job Responsibilities

Primary Responsibilities

Client Success & Account Management

You will serve as the primary day-to-day point of contact for assigned client accounts.

Responsibilities include:

• Build strong professional relationships with clients.
• Communicate with clients regularly through Zoom, phone, email, and GoHighLevel.
• Maintain a complete understanding of every client's services, projects, and deliverables.
• Keep clients informed of project progress.
• Answer questions and provide timely updates.
• Ensure every client receives exceptional service and communication.

Project Coordination & Fulfillment

You will coordinate work across multiple internal departments to ensure every client project moves efficiently through our fulfillment process.

This includes working closely with our:

• Website Development Team
• SEO Team
• GEO Team
• Digital Marketing Team
• Creative Team
• Leadership Team

Responsibilities include:

• Monitor project progress.
• Ensure tasks are completed on schedule.
• Coordinate communication between departments.
• Identify bottlenecks before they impact clients.
• Follow up internally to keep projects moving.
• Ensure nothing falls through the cracks.

GoHighLevel Administration

Serve as our primary GoHighLevel (HighLevel) onboarding and support specialist.

Responsibilities include:

• Client onboarding
• CRM setup
• Pipeline configuration
• Workflow automation
• Email marketing
• SMS marketing
• Forms
• Calendars
• Opportunities
• Contact management
• User training
• Troubleshooting
• Ongoing client support

Hands-on GoHighLevel experience is required.

Quality Assurance

• Verify client requests are completed accurately.
• Review work before it is delivered.
• Maintain detailed notes and documentation.
• Follow company SOPs and internal processes.
• Ensure every detail is completed with a high level of accuracy.

Job Requirements

Required Qualifications

• Advanced spoken and written English.
• Excellent verbal communication skills with U.S.-based clients.
• Previous Client Success, Account Management, Project Management, or Customer Success experience.
• Strong hands-on experience with GoHighLevel (HighLevel).
• Experience with:
  • CRM Management
  • Email Marketing
  • SMS Marketing
  • Marketing Automation
• Outstanding organizational skills.
• Strong attention to detail.
• Ability to manage multiple projects simultaneously.
• Professional, dependable, and proactive.
• Ability to work independently while collaborating effectively with a remote team.

Preferred Qualifications

• Experience working for a U.S.-based marketing agency.
• Experience supporting digital marketing clients.
• Familiarity with websites, SEO, GEO, Google Ads, Meta Ads, and marketing automation.
• Experience with project management software such as ClickUp, Asana, Monday.com, or Trello.
• Experience training clients on software platforms.

What Success Looks Like

The successful candidate will:

• Become the trusted day-to-day contact for our clients.
• Know every client, every project, and every deliverable.
• Ensure projects continue moving through production without delays.
• Coordinate effectively between clients and internal teams.
• Deliver exceptional communication and customer service.
• Become the company's primary GoHighLevel onboarding and client support specialist.

Compensation & Benefits

We offer:

• Full-time remote employment.
• Weekly pay.
• Paid holidays.
• Paid vacation (PTO).
• Paid sick leave.
• Long-term career growth opportunities.
• Stable year-round work.
• A collaborative and supportive team environment.

Who We're Looking For

We are looking for someone who genuinely enjoys working with people, communicates exceptionally well, and thrives in a fast-paced environment where organization and follow-through matter.

This is much more than a customer service role. You will become one of the primary faces of our company, helping clients navigate projects, coordinating with internal teams, and ensuring every client receives an outstanding experience. If you are an experienced GoHighLevel professional with exceptional English communication skills and a passion for client success, we'd love to hear from you.

Skills Required

• Customer Service - Expert
• CRM - Intermediate

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