Customer Service - Inside Sales Representative

Full Job Description

Inside Sales/Customer Service Representative

Suburban Pest Control Job Summary

 Are you a confident communicator

who enjoys helping people, solving problems, and closing deals? Suburban Pest

Control is looking for a Remote Inside Sales Representative based in the

Philippines to support our growing team. In this role, you’ll be the first

point of contact for homeowners dealing with pest issues. You’ll guide them

through their concerns, educate them on our services, and confidently close

sales—all while delivering a calm, professional, and reassuring customer

experience. This is a great opportunity for

a motivated, high-energy sales professional who thrives in a

structured, performance-driven environment and enjoys building trust with

customers.

Schedule· Monday – Friday: 11:00 AM – 7:00 PM Eastern Time· Saturday (after training): 2 Saturdays per month, 9:00

AM – 4:00 PM Eastern Time (paid overtime)

Compensation· $6.00+  per hour (USD)· $5.00 commission per sale· Overtime opportunities available

Why Join Suburban Pest Control? We are a growing organization

committed to excellence, teamwork, and delivering peace of mind to our

customers. We invest in our people with structured training, clear

expectations, and long-term growth opportunities.

What We Accomplish as an Organization 

We protect homes and provide peace of mind through proactive, effective pest control solutions.

Our Values:

 Caring:  We put customers and team members first· 

Committed:  We follow through, no matter what·

 Accountable:  We own our results·

 Passionate:  We take pride in delivering exceptional

service

How Successful Team Members Show Up·

 Be Proactive: Take initiative and solve problems· 

Build Relationships: Create trust through honest

communication· 

Have a Sense of Urgency:  Move quickly while staying

accurate

As part of our prescreening process, we require an audio clip which can be recorded at:  www.vocaroo.com  

Please answer the following questions below:

Question 1: Personal Introduction

Please introduce yourself.

 Tell us your name, where you are from, and briefly describe your professional background.”.

Question 2: Daily Communication

Describe a typical workday in your most recent job.

What kind of people did you communicate with, and how did you help them?

Question 3: Handling a customer

Imagine a customer contacts you because they are frustrated about a delayed order.

Please explain how you would handle the situation.

Question 4: Explaining a Process

Please explain how to return a product that was purchased online.

Assume the customer has never done this before.

Question 5: Persuasion

Choose a product or service you like and try to sell it to us.

 Explain why it is useful and who would benefit most from it.”

Question 6: Opinion Question 

In your opinion what makes someone good at customer service? 

Please give at least two reasons.

Job Responsibilities

Key Responsibilities

Customer Engagement

Handle inbound inquiries from homeowners· 

Build rapport and understand customer concerns

Sales Execution

Present pest control solutions clearly and confidently· 

Educate customers and overcome objections· 

Close sales and schedule service Appointments

Lead Management

Follow up with leads consistently· 

Maintain strong communication throughout the sales process

Pipeline Development

Keep an organized and active sales pipeline· 

Stay consistent with outreach and follow-ups

Collaboration

 Work closely with service teams to ensure smooth handoffs

Reporting & Documentation 

 Accurately log all interactions in CRM systems

Job Requirements

Requirements

Previous experience in sales customer service or call center environments·

 Strong spoken English communication skills· 

Clear, confident, and professional speaking tone·

 Ability to explain services in a simple reassuring way· 

Comfortable working in a fast-paced  goal-oriented environment· 

Reliable internet connection and quiet workspace.

Preferred Qualifications

Inside sales or high-volume sales experience· 

Experience handling objections and closing deals· 

Familiarity with CRM systems· 

Experience explaining technical or service-based solutions

Skills Required

• Customer Service - Intermediate
• Sales Representative - Intermediate

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