Medical Receptionist

Full Job Description

Are you an experienced medical receptionist? Do you love speaking with patients on the phone? Are you excited to join a fast growing, growth oriented mental healthcare practice?

Zeeva is a psychotherapy practice based in California and Nevada, and we are now hiring a medical receptionist to join our team! The medical receptionist would work alongside our client care coordinator, billing team, and operations coordinator.

The right candidate will have excellent verbal and written communication. The medical receptionist must have excellent customer service skills and lots of kindness and patience. Excellent cross-functional experience working with customer service and creating workflows and efficiencies. Must have excellent attention to detail.

Job Responsibilities

Schedule appointments for new patients

Responding to emails and voicemails

Managing therapists' schedules

Manage patient EHR profiles

Process client records requests and data

Track weekly KPIs

Assist with medical billing tasks, including verification of insurance coverage

Handle client complaints

Basic knowledge and understanding of therapy practices, including EMDR, IFS, DBT, etc.

Job Requirements

2-3+ years of experience as a medical receptonist

Experience in healthcare setting required

Must be very resourceful

Very strong verbal and written communications skills (in English) a must

Technology proficient

Excellent organization and communication skills required

Thrive on being busy and enjoy working in a busy and face paced environment

Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

Must align with our mission and core values

Skills Required

• Admin Support - Intermediate

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