Short-Term Rental Virtual Coordinator

Full Job Description

Are you a highly organized, resourceful, and tech-savvy professional who thrives in a fast-paced environment? Do you love problem-solving and ensuring seamless operations, all while working remotely? If so, we want to talk to you!

As a Hospitality Operations Coordinator at Pathfinder Hospitality, you will play a critical role in ensuring smooth day-to-day operations for our short-term rental properties. You will support guest interactions, coordinate with on-site teams, manage administrative tasks, and streamline virtual workflows to enhance efficiency. If you are a fast learner with a proactive approach, this role is for you!

Compensation/Pay: $8 -$9 per hour

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

- 8 paid holidays, flexible PTO and Vacation

- Birthday Pay

- Additional paid time off for Community Involvement

- Flexible Hours

- Referral Bonus Program

- Mental Health & Wellness Program

- Learning & Development Opportunities

- Up to three complimentary nights in any hotel on Pathfinder’s portfolio.

Job Responsibilities

What You’ll Do:

- Support guest communication by responding promptly to inquiries, resolving issues, and ensuring a seamless booking-to-checkout experience.

- Coordinate with on-site teams (housekeeping, maintenance, and guest services) to ensure properties are guest-ready and any service requests are addressed.

- Identify opportunities to improve virtual workflows, guest communication, and operational efficiency. Develop SOPs and creative solutions to enhance productivity.

- Assist with billing, inventory tracking, data entry, and any other administrative duties to keep operations running smoothly.

- Update property listings across platforms by adjusting availability, pricing, and content (no revenue management experience needed).

- Handle virtual coordination of service providers, property maintenance, and team schedules to ensure smooth operations.

Job Requirements

What We’re Looking For:

- Fast learner with strong problem-solving skills.

- Highly organized with the ability to multitask and prioritize tasks efficiently.

- Excellent communicator (written and verbal) with a service-oriented mindset.

- Tech-savvy (Google Workspace, Asana, Slack, or similar tools).

- Previous experience in an administrative, executive assistant, or hospitality-related role preferred but not required.

- Ability to work weekends and respond to urgent needs when necessary.

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

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