Technical Customer Support Specialist

Full Job Description

We are hiring a part-time Technical Customer Support Specialist based in Latin America to join our growing IT outsourcing company headquartered in Atlanta, Georgia.

We work with small and mid-sized businesses across Europe and Asia and are expanding into the U.S. market. We are looking for a professional, customer-oriented team member in LATAM who can communicate confidently with U.S.-based clients, support coordination with our technical teams, and help develop strong client relationships.

Role overview

This is a flexible, remote, part-time role requiring approximately 2–3 hours per day, with availability during U.S. business hours—preferably Eastern Time.

The role focuses on client communication, meeting coordination, follow-up, and light business-development support. You will serve as a professional point of contact between prospective or existing clients and our internal technical team.

Compensation

• $10/hour for scheduled calls, client coordination, and assigned support work.
• Performance-based commission: earn 20% of the project value for qualified opportunities you help close.
• Typical project value is $4,000–$5,000, which means a successful closed project could generate approximately $800–$1,000 in commission.

Why join us

• Flexible, fully remote part-time work.
• Work with international clients and a global technical team.
• Build experience in technical customer support, client communication, and business development.
• Earn meaningful commission in addition to hourly compensation.
• Opportunity for expanded responsibilities as the U.S. client base grows.

How to apply

Please send:

• Your résumé or LinkedIn profile.
• Your country and time-zone availability.
• A short description of your experience with customer support, sales, IT services, or client communication.
• Your availability for an interview.

Job Responsibilities

• Communicate with prospective and existing clients by email, phone calls, LinkedIn, and messaging platforms.
• Coordinate meetings between clients and internal technical teams.
• Follow up on leads, client inquiries, and active sales opportunities.
• Help maintain and move opportunities through the sales pipeline and CRM.
• Represent the company professionally in client-facing conversations.
• Communicate basic service information clearly and route technical questions to the appropriate internal team.

Job Requirements

• Based in Latin America, with reliable availability during U.S. Eastern Time business hours.
• Excellent written and spoken English; near-native or advanced professional fluency is required.
• Strong interpersonal, communication, and organizational skills.
• Comfortable with email, Google Workspace or Microsoft Office, spreadsheets, video calls, and messaging tools.
• Able to work independently, follow up consistently, and communicate status clearly.
• Previous experience in customer support, sales support, appointment setting, account coordination, or IT services is preferred.
• Familiarity with IT outsourcing, managed services, SaaS, cloud services, or technical terminology is a plus

Skills Required

• Customer Support - Expert
• Virtual Learning Support - Expert

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