Virtual Assistant for Customer Service & Administrative Support

Full Job Description

Hello! Thank you for your interest in this job. We are looking for an enthusiastic and highly motivated Virtual Assistant to help us with Customer Service and Administrative Tasks.

We help people resolve their chronic fatigue and Long Covid by finding and fixing the real root causes of their symptoms naturally, so they can live the life they deserve. If this is something you are passionate about, this opportunity is for you!

COMPANY:

EnergyMD

WORK HOURS & SCHEDULE:

Monday – Friday, 8:00 AM – 4:00 PM (PST)

WORK DURATION:

Long-term position, 40 hours per week

HOURLY RATE:

$6-7 USD/hour to start, based on experience and interview performance. We provide regular raises based on performance.

BENEFITS (for full-time team members):

• Paid lunch.
• Bonuses & raises will be provided as long as KPIs are met. When the business does well, our team receives bonuses. Bonuses can be awarded per project, per month, or over several months.
• Paid time off:
• After 3 months of employment, you will receive 5 paid days off within a 12-month period.
• After 6 months of employment, you will receive an additional 5 paid days off, totaling 10 days per year.

Key Performance Indicators (KPIs):

📌 Appointments scheduled and interview forms completed within 48 hours or by the assigned due date.

Tasks completed by their due date.

📌 Clear communication and avoidance of assumptions.

📌 Tech challenges/issues resolved within 48-72 hours, depending on complexity.

📌 SOPs followed and updated when processes change.

📌 Challenges presented along with solutions.

📌 Questions asked for clarity, and mistakes kept to a minimum.

📌 Responsibility taken for tasks and their outcomes.

If you believe you are a great fit for this position, please complete the application using the form provided.

We look forward to meeting you and seeing if you are a great addition to our team! 🚀

Job Responsibilities

• Customer service: Respond to emails and text messages, assist potential clients and members in our programs via Zoom.
• Administrative tasks: Schedule appointments, manage calendars, and support the daily operations of the business.
• Any other support needed for the business.

Job Requirements

✅ Have strong attention to detail.

✅ Be able to follow specific, detailed instructions.

✅ Be organized.

✅ Have critical thinking and problem-solving skills.

✅ Be optimistic.

✅ Be committed to excellence.

✅ Feel comfortable asking questions when needed (as we all do 😊).

✅ Have excellent written & verbal communication skills in English.

✅ Have good internet upload speeds for uploading videos to the web.

Skills Required

• Admin Support - Intermediate
• Customer Service - Intermediate

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