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Ana Karina V.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Customer Service and Administrative Support Representative

I can work as a
  • Virtual Assistant
  • Customer Support
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Other
    • PayPal
    • +2

This profile has been successfully verified with Linkedin
Ana Karina is a morning Bird and wants to work during America/Caracas Time

About me

    I'm a passionate person about planning, management and customer service; always oriented towards results and solving problems that arise to achieve them; with communication skills, proactive, committed and... More

Skills

Communication

Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Other Tools
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4 of 5
Customer Service & Admin Support

I have acquired extensive experience in customer service, working in different industries such as the financial, retail, ecommerce and energy sectors.

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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2 of 5
Market & Product Research
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2 of 5
CRM
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5 of 5

Experience

Company logo
2021 - 2022
Financiera el Corte Inglés
Customer management

- Customer Service - Management of files, requests and incidents - Billing and data management

Company logo
2020 - 2021
HUARIS CALL CENTER
Customer Service

- Customer service via telephone, email and other digital media. - BackOffice (Management of cases, claims and incidents) - Billing, collection management and data management

Company logo
2016 - 2019
Repuestos y Accesorios E&P
Operations Supervisor

- Bank reconciliation, payment and collection management, returns - Supplier attention, guarantees - Customer Support - Inventory management - Digital marketing

Company logo
2023 - 2023
Transcom
Customer Service/BackOffice

- Customer service via phone, email and chat - Web order management - Data entry and management - BackOffice

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I'm passionate about learning everything I can, I like studying and reading, exercising and music. I am not satisfied with what I know, I consider that it is never too late to acquire new knowledge and always seek... More

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