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Angela P.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Virtual Assistant & Customer service remote

I can work as a
  • Virtual Assistant
Full Time
Dollar icon $400 /Month

I accept:
    • Payoneer
    • PayPal
    • +1

This profile has been successfully verified with Linkedin
Angela is a morning Bird and wants to work during America/Bogota Time

About me

    Hi, Im Angela and I want to offer you my services as a Virtual Assistant or Customer Service Advisor. My experience of more than 8 years doing administrative, commercial, customer service telephone and chat as part... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Data Entry
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5 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5
Design & Multimedia

CorelDraw
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2 of 5
UX/UI
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2 of 5

Experience

Company logo
2019 - 2019
Seguros Procer SAS, Bogotá D.C.
COMMERCIAL COORDINATOR

Leader of the commercial management by call center, creating commercial strategies for creating commercial strategies in campaigns for insurance companies and different insurance companies and differe

Company logo
2020 - 2021
Falabella de Colombia SA, Bogota D.C.
LOYALTY MANAGER

Responsible for leading groups in the customer service area with the purpose of managing and implementing customer loyalty strategies based on data analysis and purchasing trends, generating customer

Company logo
2021 - 2022
Eureka BPO - Puig Colombia, Bogota D.C.
COMMERCIAL AND RETENTION LEADER

Responsible for reviewing, analyzing and creating commercial and loyalty strategies for the brands Carolina Herrera, Jean Paul Gaultier, Paco Rabanne, Shakira, Benetton, Agatha Ruiz de la Prada, Anton

Company logo
2022 - 2022
Cinemark Colombia SA, Bogota D.C.
LOYALTY COORDINATOR

Supervisor and creator of commercial, retention and loyalty strategies for Cinemark Gold Membership. Data analysis in transactional channels in all departments of program participation. Implementation

Education

2013 - 2019
University of Applied and Environmental

Commercial Engineer. Strategist with scientific knowledge, analysis methods and operational techniques, with the objective of designing and critically managing solutions to social, economic and organizational crises.

2020 - 2021
University of Cataluña , Bogota DC

Diploma in Power BI. Microsoft's data analysis tool aimed at providing interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards on their own.

2020 - 2020
Colsubsidio Technological Education Corp

Data analysis and big data. Knowledge in massive data, data intelligence, big data or big data, a term that refers to data sets so large and complex that they require non-traditional computer applications for data processing to treat them properly, and thus make business decisions and actions.

2020 - 2020
University of Cataluña , Bogota DC

Business statistics. Advanced Excel skills to apply formulas and understand statistical data.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My passion is to manage voluminous databases and organize this data, and then perform analysis and presentation of the most relevant data to make business decisions. I really enjoy being in marketing teams and... More

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